BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-17-2012, 09:54 AM   #1 (permalink)
New Member
 
Join Date: Feb 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry My emails stopped coming to my Blackberry

Please Login to Remove!

About 2 weeks ago I stopped receiving my emails on my Blackberry and thought that it was a set up issue - so spent many hours trying to sort it out. I should point out I do not live in the UK and that I am over 60. Yesterday I phoned my o2 guru who could not at the time fix it and passed me to Blackberry Service. I spoke to someone called Stephen who spoke so quickly that I, an English person, had difficulty understanding him. However, his story was that Blackberry had changed the rules for users abroad and that the bolt had been blocked as I had gone over 10mb a day!! I use my phone for texts mostly, and that is rare. I delete the emails as soon as they come in, but I do pay for the privelege of receiving them. On asking when this new rule had come in I was told 18 months ago. I bought my Blackberry 12 months ago, and until this happened, had been able to receive my emails with no problem. On asking Stephen if I could speak to his supervisor I was told he was busy and I asked them to call me back. In the meantime I asked Stephen to make some enquiries as there was no way I could possibly have used 10 mb in the year let alone in one day. Of course neither of these happened.

In the end my Guru fixed it for me and obviously spoke to someone who was able to realise that a mistake had been made somewhere and they reinstated my bolt on.

The reason for this post is to make you all aware that we are just nothing to the people whom we have paid for the privelege of using their phones. I am horrified that this Stephen could not be bothered to check into my usage, whereas my Guru managed to get it fixed in 10 minutes.

I cannot praise highly enough my o2 Guru in Hereford, thankyou Dan.
Offline  
Old 02-17-2012, 10:03 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Re: My emails stopped coming to my Blackberry

Welcome to the forums.

Just so you know, this forum is in no way affiliated with Research In Motion (the makers of BlackBerry devices).

Also, this post should be in the Rants and Raves section.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Online  
Old 02-17-2012, 10:47 AM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,020
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: My emails stopped coming to my Blackberry

So moved.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: My emails stopped coming to my Blackberry
Thread Thread Starter Forum Replies Last Post
Las Vegas CES Stuff ZombieBerry BlackBerry In the News 12 01-15-2012 12:59 PM
How to control location-based services (GPS) on the BlackBerry smartphone hdawg BES Admin Corner 23 03-26-2009 03:44 PM
Problem W/ the O2 Theme on 7100i Stress BlackBerry Themes 24 01-31-2006 08:32 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.