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Service Level Agreement
MailStreet will make its best effort to provide each customer with 99.5% uptime. MailStreet has a policy of discounting its monthly subscription rate by 20% for each 3 hours of downtime per month over the 99.5% rate. "Uptime" and "Downtime" is recorded and calculated on a monthly basis. This does not include scheduled downtime for weekly server/network maintenance (usually less than 10 minutes total and usually scheduled for Sundays, midnight eastern). This also does not include end-user internet connection issues or general internet congestion. Account credits and overall liability of Apptix, Inc. is hereby limited to a maximum one month's service during the month of the outage. NOTE: This Service Level Agreement covers MailStreet Hosted Exchange, Hosted SharePoint, Archiving and Complaince and DNS Services only. MailStreet Defender (MX Logic), Web Hosting, BlackBerry Enterprise, Goodlink and other wireless services are not covered under the Service Level guarantee.