04-26-2007, 01:49 PM
Join Date: May 2006
Location: Bloomington, IN
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I've ordered several products from Seidio over the years, starting off with items for my Treo and all of my Blackberry phones I've had up to my new 8800.
I'm not a huge fan of 'pouch' holsters and as such I don't like the pouch Rim includes in the box with my 8800. I placed my order with Seidio on Tuesday the 24th and I selected FedEx 2 day delivery. I was astonished when I saw the shipping was going to be $17, more than half of what I paid for the product but I wanted the holster before the weekend. Skip forward to today, I get an email telling my my order shipped - only thing it shipped today which means I won't even get the thing until Monday morning. It's one thing for a company to take a day or two after I place the order, but to take 3 days to ship the order is inexcusable - especially when I asked for FedEx 2 day shipping. The $17 for FedEx 2 day is a full $5 over what the fedex website says it costs to ship from Texas to Indiana. If you're going to gouge customers $5 on shipping (I guess that's the handling part) at least ship my order out in a timely manner.
I called Seidio to find out what gives and I was basically told tough cookies. I asked if it was possible to upgrade the shipping to next day but was told my order was processed and it was too late. I told them I didn't think I should have to pay for FedEx 2 day shipping since I essentially got FedEx 4 to 5 day shipping but was told that it simply takes them that long to process orders. I could of driven to Houston and got back home before they even put it in a box and shipped it out.
I love seidio's products, $30 is a little high for what essentially amounts to 20 cents worth of plastic but I realize that they have development costs and $30 seems to be about the going rate for these types of products so no big deal. One thing I've noticed since my first order was just how long it took to get what I had ordered, I guess I won't have that issue anymore since I will avoid shopping with them (at least seidioonline.com) if I can avoid it in the future.