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Old 07-02-2007, 02:15 PM   #1 (permalink)
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Default Whats up with the verizon online chat reps.

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Ok, I was on the VerizonWireless webite checking how many minutes I have used for the month and seeing if I could enable the $15/Month tethering for my laptop when all of the sudden in the center of the webpage a box comes up and asks if I would like to chat to a live representatice. Here is a copy/past of the convo.



Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Destin

Destin : Hello. Thank you for visiting our chat service. May I help you with your order today?
You: hello
You: when I went into the verizon wireless store
Destin : I'd be happy to help you with that.
You: the rep told me that the blackberry 8830 had a fully featured GPS
You: I see nothing about it on the website


Pause for about 3 Minutes


Destin : Yes this phone will be able to be used in where in the world using GPS.
You: what?
You: I am in florida
You: the rep said I could use blackberry maps
You: and google maps


Pause for about 10 Minutes


Destin : Unfortunately none of our PDA Blackberry devices will have the Vz Navigator.
Destin : You can also go to map quest .
You: wait first you said the phone has GPS then you said no PDA blackberries have VZ Navigator
You: which is it


Pause for about 5 Minutes


Destin : When you first said GPS i thought you were referring to taking the phone outside the united states.
You: so it dosnt have GPS
You: ?
Destin : That is correct.
You: well then how to I return the phone?
You: I got it because I was told it had gps


Pause for about 5 Minutes


Destin : May i ask did you purchase online or the local store?
You: local store


Pause for about 3 Minutes


Destin : Okay you will have to return the phone to the local store.
You: how do i file a complaint

Pause for about 2 Minutes


Destin : You will need to select contact us and click on send a email.
You : Do you have and ID number or something I can include in the email?
Destin : Just so I understand you correctly can you please refrase the question.
You : I want to include you as one of the people I talked to in the email. right now all it says is Destin.
Destin : Can you please wait while I get this information.

Pause for about 10 Minutes

Destin : Im sorry but I cannot give you that information.
You: may I ask why?
Destin : Please hold for a moment.


Pause for about 10 Minutes


Destin : I'm sorry for the delay. I'll be right with you.

Pause for about 10 Minutes

Destin : We are not required to provide our personal information.
You: do they give you a company email that can be given out?
Destin : Unfortunately not.
You: are you able to forward me to talk to a supervisor?
Destin : Please hold on while I check that information.

Pause for about 10 Minutes

Ben: Hello customer, My name is Ben and I am a supervisor. How may I help you?
You: I want to send and email to verison like Destin told me to and I would like to include him as one of the people I talked to.
You: How would I Identify him in the message other than Destin.
You: they will not know who I am talking about.
Destin : I'm sorry for the delay. I'll be right with you.

Pause for about 6 Minutes

Ben: I am his supervisor, you can have my id number. It is 2559. I apologize for the misunderstanding with your issue.
You: thank you

Pause for about 2 Minutes

Ben: I research the issue with the blackberry, their is no GPS available with this product.
You: I have contacted RIM, the company that makes the device
You: they say it has GPS that can even work stand alone, but Verizon disables it
You: all other Carriers that offer the same phone have the GPS enabled
Destin : I will be right with you.

Pause for about 7 Minutes

Ben: I am sorry, I just look on another site an it is gps enabled.
Ben: Did you need any help with other information concerning your blackberry or any of our other products?
You: no
Destin : Thank you for waiting. I'll be with you in just a moment.

Pause for about 4 Minutes

Ben: Our gps system is for 911 purposes only, and it is not used for navagation.
You: why?
You: the same phone can be used for GPS navigation with other Carriers

Pause for about 5 Minutes

Destin : I'm sorry for the delay. I'll be right with you.

Pause for about 5 Minutes

You: The phone gives me the option to change it to 911 only or On demand. Taking it off of 911 only does nothing.
You: im sorry its not On Demand it says "Location On"

Pause for about 3 Minutes

Ben: I do apologize, Verizon has only GPS for emergencies only. You can either go back to store you purchased the product or send an email to corperate to voice your displeasure.
You: Ill be doin both
You: thanks for nothing
Ben: If you have had the product for less than 30 days, you can return it for another porduct.
Ben: sorry *product*

Last edited by MikesTooLz : 07-02-2007 at 04:34 PM.
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Old 07-14-2007, 12:31 AM   #2 (permalink)
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The 8830 has the GPS hardware built-in and Verizon, just like AT&T, disable the "GPS" function in BB Maps so that if you wish to use the GPS, you have to subscribe to TeleNav for about $10 a month.
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Old 07-14-2007, 12:53 AM   #3 (permalink)
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AT&T doesn't disable the GPS function in BBMaps. They simply hide the BBMaps icon. It can be unhidden with a simple edit of the LBS.alx file in the OS on the PC.

Verizon cripples the GPS function totally so that it cannot be used at all.

Last edited by John Clark : 07-14-2007 at 12:54 AM.
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Old 07-14-2007, 09:52 PM   #4 (permalink)
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sisables so they can charge for their lamer counterpart.
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Old 07-17-2007, 12:19 PM   #5 (permalink)
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dude, you're probably talking to a computer program

OR...a guy in India handling 20 chats at the same time haha
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