RIM's Customer Support

[vliou]

I am completely appalled at the lack of discipline and skill of the RIM CS dept. I called to see if it was possible to enable IMAP-IDLE, and she was more interested in how I knew this info rather than how to help me.

And on top of all that, she was condescending! Sigh.

Anybody else have such disappointing experiences?

[juwaack68]

I usually have good service from RIM, but my company has a T-Support contract.

[Perfect Storm]

There's two sides to every coin

[JSanders]

**Moved to Rants and Raves***
had nothing to do with 8700.

[LunkHead]

Did you call RIM or your carrier and get transfered to their BB support dept???

BIG difference....

RIM had always been very, very helpful with me the few times I was actually upgraded to RIM support from T-Mo BB support...

Kris