Returned the 8320 once and for all

[njguy]

anyone else out there tired of spending their days and nights, missing assignments at work, staying up past midnight trying to trouble shoot this thing?

i tried it for a week and eventually gaveyp, returned it tonight.

while jon clark and some others have had success, i think this forum says it all...it was not ready for mass production and i for one was tired of wasting my time with it.

njguy

[John Clark]

Is there a question here or is it just a rant?


moving to rants/raves.

[Helmdawg]

Nope, really had no issues with mine. In fact, the BB I have had to date.

[mental case]

was waiting for that myself, or at least something specific as to why you have lost sleep over a phone. i personally love this thing, but that me. Coming from the windows mobile world, this this is way more stable. So maybe you just got a bad device. But just saying you are done with it is pretty broad scoped. Sorry about your luck.

[John Clark]

The 8320 is not for the technically challenged (not accusing the OP of that at all.) What I mean is that it requires some knowledge of router settings, wep keys, mac address filtering, etc. That being said some routers just won't work with the 8320. It's not usually the fault of the 8320 but more of the router and it's settings. That's why TMo is selling routers for this service. However, it is possible to have gotten a defective device as it's been known to happen.

[LunkHead]

I have had zero issues sine day one of it's release... No issues whatsoever with Wi-Fi / UMA, no issues with dropped calls, no issues with anything... The thing works and well, it just flat out works.... :shrug:

[Casperr]

I can understand frustration with trying to get everything working correctly, especially if they end up being faulty devices. But the more features there are on a device, the more work its going to be to get everything set up.

I didn't have UMA calling for about a week after getting my 8320, but after searching this forum for hours, a few calls to T-Mobile, opening ports, dedicating IP addresses, and countless restarts of my Apple Airport Extreme router, I busted out my old Belkin router and an ethernet switch and I'm rolling with the default settings.

Network troubleshooting is asking for frustration, and I can understand why someone might give up on it. But before I even had UMA calling, the Curve was the best phone I've had and getting that figured out makes it that much sweeter.

[LunkHead]

The easy solution for most would be to get the T-Mo router... I mean.... It's FREE after rebate... I guess that makes far to much sense though.... :shrug:

[pv1]

I feel the same way as njguy. It is bad enough that it is advertised or communicated to purchasers of the phone that it works on any WiFi signal. I went home and could not figure out why it wasn't working with my Airport Express. 7 hours of tech support with TMO and RIM...bad unit. Returned it and got new one. New one worked at SBUX (old one didn't). Went home didn't work. Went to Apple store figuring maybe the signal wasn't strong enough. Bought Airport Extreme. Still not good. I went to the TMO store and got their router. I took the Airport Extreme back. Troubleshot this with TMO and RIM and couldn't make it work. Couldn't configure router with Mac and have the Airport exist, without more troubleshooting, etc. (Rep actually said, next step is to go to Linksys. I will give you their number. I said my next step is take this piece of junk back.) After 12 hours tech support into the device and many trips to different stores, I figure it was time to give up.

I gave it an honest effort. As for others that mimic the original poster with stupid comments like, "The easy solution for most would be to get the T-Mo router... I mean.... It's FREE after rebate... I guess that makes far to much sense though...." it further frustrates the issue.

This phone was and is not ready for prime time. People should not have to be familiar with "router settings, wep keys, mac address filtering" to use this phone. For the most part, people who buy this phone want to have the capability to just use it and not have to screw around with this crap.

Kudos to njguy. I feel your pain brother. Now if someone figures out how to make it work on Airport network, let me know. Until then, I will be waiting on the sidelines using my 8700 preparing for the next Blackberry that actually works.

[John Clark]

pv1, welcome to the forums.

It's not the 8320 that's the problem. It's the Apple Airport Extreme router. There are numerous posts about it. If you got the TMo router and removed the Apple router it should work fine. Give this a read. Rivviepop posted his hypothesis on why the Apple router doesn't work.

http://www.blackberryforums.com/wifi...e-working.html

[njguy]

i agree with pv1.
i think there is certainly some redundancy here with posts but the larger issue at the end of the day is " DOES THE PHONE DO WHAT ITS SUPPOSED TO."
now there may be people that even take this quote out of context but, the phone should work for all people the same, out of the box...period.

if it does not than it is not ready to be sold in mass quantities - or if so, than there should be explicit instructions about how to navigate around the different routers, etc...
feel free to disagree. i know for fact that some have tried to mitigate my posts but really, that is not what is best for consumer education or this website.

[LunkHead]

Wirelessly posted (BlackBerry 8320: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Consumer education?? Prior research before purchase solves many an ill..

I am not trying to be a jerk here but..

If you are not skilled enough to justify getting a new toy the day its released then it might be best in the future to wait a week or two before making the purchase..

This will allow time for others to find fixes for issues that are seen..

In this case, you could have now seen that the best router to use is one of the two that T-Mobile offers.. These are rock solid and with one push of a button and a few clicks of the trackball you would be up and going with little to no issue..

You decide to slam the device and say its not ready, when its actually you who is not ready..

The device is ready and waiting a week or two in the future before purchasing a new device might be the best solution for you..

Kris

[pv1]

Originally Posted by LunkHead

[size=1]Consumer education?? Prior research before purchase solves many an ill..

My consumer education was that it would work on any wireless network. I went from what people (reps and from online) said. "It would work on any wireless network." First phone I got was broke and had to be returned. Wouldn't even work in SBUX. Returned that and using the new phone was when I found out it doesn't work on Airport routers.

Originally Posted by LunkHead

[size=1]I am not trying to be a jerk here but..

I know you are not trying to be a jerk, it comes through so clearly in your condescending tone.

Originally Posted by LunkHead

[size=1]If you are not skilled enough to justify getting a new toy the day its released then it might be best in the future to wait a week or two before making the purchase..

I was not skilled and am not skilled to do a lot of things I do. I don't believe you should have to be skilled to buy a phone or in your case a toy. Here is the skill required in 5 easy steps. 1.) Walk into store. 2.) Pick phone out. 3.) Pay for phone. 4.) Turn phone on. 5.) Dial number and talk to someone. (In step 5 we hope dial a number works on EDGE and UMA).

Afterall, I bought a PB the day it came out. I have had this for many years now with uninterrupted service. I bought an 8700 the day it came out. I bought my wife a Pearl the day it came out. No problems. It has now been many years with no problems. AND I was willing to give it a shot. 12 hours of tech support, multiple trips to various stores. No luck.

Originally Posted by LunkHead

[size=1]This will allow time for others to find fixes for issues that are seen..

I still couldn't make the Linksys router work, even with help from TMO tech support. Maybe you need a Windows machine or something. I don't know. I was not ready to get involved with all of that. You have to draw a line in the sand somewhere.

Originally Posted by LunkHead

[size=1]In this case, you could have now seen that the best router to use is one of the two that T-Mobile offers.. These are rock solid and with one push of a button and a few clicks of the trackball you would be up and going with little to no issue..

Wow. You should work for TMO tech support. I clicked a lot of buttons, unplugged stuff, typed in 192.68.0.1 or something like that, plugged stuff back in...couldn't make it work after 1.5 hour with a guy from H@H router setup. You and others are blessed that it is so easy for you. Maybe I am missing a trackball...

Originally Posted by LunkHead

[size=1]You decide to slam the device and say its not ready, when its actually you who is not ready..

Hey Yoda, I am ready. I followed all five steps from above for buying a phone (remember it is a toy for you). I am saying that the device is still not ready. I still say it is not ready. A friend of mine bought it and couldn't figure the thing out quickly either. There have been a lot of posts about how difficult this thing is to configure, finicky of the router, etc. If it was ready, you wouldn't see so many people returning it and having problems. I asked TMO, after being on hold yesterday to drop the H@H service if they were still seeing problems with it. The rep said that the 8320 has, far and away, the highest call volume of problems they are experiencing at this point in time. She said that the other two phones that work on H@H don't even come close to the volume of calls they are receiving for the 8320.

Originally Posted by LunkHead

[size=1]The device is ready and waiting a week or two in the future before purchasing a new device might be the best solution for you..

Even if I go out and purchase in a week, I might still have problems. Seems that it still does not work on Airport routers. Don't you think that is a problem? How do I know that all of the routers I will be "roaming on" will have QoS or be WMM compliant or be able to use the UMA without dropping a call? It has been a week and I am still standing by...patiently waiting

Kris[/quote]

[NJBlackBerry]

This thread is totally closed.