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Old 10-22-2007, 07:24 AM   #1 (permalink)
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Angry Crash Outlook 2007 / BB Desktop Manager

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BB Desktop Manager 4.2.2.14.

Hi everyone, first post in this forum.

New user happy with Curve 8310 except that I cannot synchronise my BB with Outlook 2007 at all
When I go through settings each time I want to sellect "Outlook" as a PIM client, Desktop Manager crashes.... Same for contacts.

Please could you give some help? Many thanks.

PS : using Microsoft Exchange 2003
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Old 10-22-2007, 08:15 AM   #2 (permalink)
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Lahupe, welcome to the forums.

Are you using a corporate BlackBerry on a BES (BlackBerry Enterprise Service)?
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Old 10-22-2007, 08:26 AM   #3 (permalink)
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Tks for your answer.
No I am not using it.
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Old 10-22-2007, 10:36 AM   #4 (permalink)
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Red face Any idea?

I really need to solve this : cannot use my calendar anymore
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Old 10-24-2007, 08:32 AM   #5 (permalink)
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Default Please give me hand !

Noone is working with Office 2007 ?
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Old 10-24-2007, 08:45 AM   #6 (permalink)
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Please be patient. Yes, people here are working with Office 2007, I don't see how that question helps your situation.

I am not familar with MS Exchange. I hope another user here will see your question and respond.
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Old 10-24-2007, 05:06 PM   #7 (permalink)
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i use office 2007 without problems. i do not use ms exchange
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Old 10-25-2007, 06:36 AM   #8 (permalink)
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Quote:
Originally Posted by Lahupe
Noone is working with Office 2007 ?
Are you using Vista?
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Old 10-26-2007, 06:59 PM   #9 (permalink)
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Default Brief summary

Thanks for your replies, and sorry for my lack of patience.
Actually I am working on XP.

As I said in the beginning, I am very satisfied with my BB curve. I used to have a Nokia 6233 before and synch was simple and efficient : synch via Bluetooth with Outlook 2007/MS exchange. Quick and easy.

I travel a lot in my job, so I need to have calendar and contacts perfectly updated on my device (no paper).

Since I got the BB, knowing that direct synch appears not possible until now, the only way I found yet is much more complicated : 1/ synch old Nokia with outlook/MS Exchange at work 2/ synch Nokia with mac at home using Phone Director, 3/ synch BB with mac using pocketMac. So I am sure you understand that I need to sort this out asap...

And it is very difficult to find any help doing a synchro with BB/Outlook 2007/MS exchange Believe me I spent hours searching...

Many thanks in advance for all your help.

Lahupe
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Old 10-27-2007, 11:16 PM   #10 (permalink)
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Where exactly does it crash? What are the steps you take, from opening the Desktop Manager to the crash.

What versions of desktop manager?

Does your Outlook profile have Cached Exchange Mode turned on?
This used to be a problem with the Desktop Manager. It should not be anymore, but it would not hurt to try turning it off and then try to setup PIM sync, to see if it helps.
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Old 10-30-2007, 03:45 AM   #11 (permalink)
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Thanks for your answer which gave a bit of hope... but unfortunaltely it did not change anything ...

Desktop Manager 4.2.2.14.

Another idea?
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Old 10-30-2007, 03:47 AM   #12 (permalink)
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Ho sorry, to reply more precisely it crashes when I try to select "outlook" in the pref pannel of Desktop Manager for calendar or contacts.
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Old 10-30-2007, 03:59 AM   #13 (permalink)
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Hi, saw your thread and was just curious.
Do you use a separate address book or an address book which is not in the usual Outlook folder?
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Old 10-30-2007, 07:31 AM   #14 (permalink)
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Hi, I am using the usual Outlook one altough I am using MS Exchange
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Old 10-30-2007, 05:20 PM   #15 (permalink)
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up!
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Old 10-30-2007, 08:43 PM   #16 (permalink)
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I see. Does it crash when you select other options like Lotus Notes or Outlook Express? Contacts folder or address book might be locked by another process?
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Old 10-31-2007, 06:15 AM   #17 (permalink)
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No it crashes only when I try to select outlook; the other applications seem fine. I don't have any outlook express choice.
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Old 10-31-2007, 07:04 AM   #18 (permalink)
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Lahupe- explain how/why you're using MS Exchange. Are you set up in a business network environment? It seems clear that your configuration is different from just about everyone else on this board. And it may be that the way you're trying to set up the BB is not compatible...just a thought.
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Old 10-31-2007, 10:00 AM   #19 (permalink)
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All right, I can try to clarify it.

I have my BB at work. All staff (10 guys) is using MS Exchange and MS Office Entreprise.
2 of us are using a BB : the other one with Office 2003 - synch is operating well. Myself with Office 2007 : crash. And I cannot get back to 2003.

My external IT services provider has been successful settling the 2 BB but has no idea how to solve my synch pb with outlook 2007.
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Old 11-02-2007, 03:56 AM   #20 (permalink)
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Up for help
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