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Old 10-06-2004, 02:27 PM   #1 (permalink)
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Default Incorrect unread message status

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I have a user with a 7510 on BES 3.6SP3 who is getting a indicator on her blackberry that there are 3 unread messages. There are no unread messages in her inbox, and if she hits u on the Blackberry, it confirms there are no unread messages. Any ideas on how to solve this? Rebooting the Blackberry didn't help.

Old 10-07-2004, 06:03 AM   #2 (permalink)
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check her saved messages and see if theres any messages in there that are un opened
Old 10-07-2004, 07:15 AM   #3 (permalink)
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scroll up to the date at the very top, click on date and select mark prior unread.

it could also be a filed message (which may be set not display in the regular inbox)

If that doesnt work, it could be corrupted messages. Clear the messages dataabse and start over again

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