BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-19-2007, 03:55 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2006
Location: London, UK
Model: 8310
Carrier: Vodafone
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Problem with Desktop Manager 4.3

Please Login to Remove!

Hi,

I have a problem with the new desktop manager 4.3

I have installed it, and after this my blackberry stopped receiving email. Each time I was trying to synchronize it, I got an error message telling me that I am not connected to the exchange server.

I thought that it was a possible policies from my company BES server to do not use the desktop manager 4.3 therefore I rolled back to the previous version of the desktop manager (4.2 sp1). And now I receive email on my blackberry however when i connect it to my laptop to synchronize it, I got an internal error from Intellisync with a message asking me to check the logs but I looked at the logs but I couldn't find anything.

Anybody runs into a similar issue? (I looked at the forums but I couldn't find anything)

Thanks a lot for your help

Julien
__________________
Blackberry Storm 9500 - Vodafone UK
Offline  
Old 11-20-2007, 09:07 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Location: Southern California
Model: 9000
OS: 5.0.0.509
PIN: N/A
Carrier: AT&T
Posts: 317
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There are a number of threads about DM 4.3 in the RIM SOFTWARE section. I believe your issue is among those addressed.
Offline  
Old 11-20-2007, 11:46 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2006
Location: London, UK
Model: 8310
Carrier: Vodafone
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks a lot
__________________
Blackberry Storm 9500 - Vodafone UK
Offline  
Old 11-20-2007, 11:58 PM   #4 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

How is your mail setup? Are you on a Corporate BES (Blackberry Enterprise Server?) If so, you likely messed up the encryption key between your handheld and the server when you connected to the Desktop Manager. You can try going to Options >Security Options >General Settings. Scroll to the bottom and highlight "Desktop" under "Services." Then hit the menu key and select "Regenerate Encryption Key." That might just get you back up and running.
Offline  
Old 11-21-2007, 04:28 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Mar 2007
Location: belgium
Model: 9790
Carrier: ?
Posts: 265
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

yes, this is a frequent problem. I think RIM should do some changes on their software, that if you select to synchronize over the network, you BB won't come up with the "generate new key" everytime you connect it to a PC. it's especially annoying when you're adn administrator and often connect different Blackberries to your own computer
Offline  
Old 11-21-2007, 10:02 AM   #6 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

I never get that message. The key is setting up the Desktop manager properly.
Offline  
Old 11-22-2007, 02:43 AM   #7 (permalink)
iPhone Mod!
 
zerog46's Avatar
 
Join Date: May 2007
Location: In a House
Model: 9650
Carrier: VZW Bold
Posts: 6,750
Post Thanks: 16
Thanked 5 Times in 5 Posts
Default

Hey John are you using DM 4.3 yet I have stuck with 4.2 just wondering if it's woth upgrading. I messed around with it when it first came out and had to delete eveything and reconfigure it all.
__________________
Life is not holding a good hand. Life is playing a poor hand well.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.