This only happens if i have Datavault desktop software 4.3 and DM 4.3 installed... when DM brings up the datavault software to sync when i connect my bb via USB i get the error "Exception in Ascendo Datavault [87]: (null)"
Anyone else experience this?

I had this happen when I first installed DataVault and forget exactly what I fixed it. So, we will start with sync. Open desktop manager and click on synchronize. Click the Configuration Tab and then Configure Add-Ins. Make sure DataVault is checked.

Next, add a new entry in DataVault. Just some dummy info. You can delete it later.

Now, do a sync and I believe all will be OK.

Delete the dummy info.

Give this a go. I'll have Marc from Ascendo take a look at this thread.

I get the same error message when I also try to sync. I have the Pearl 8130 from verizon and have the latest desktop manager software. I tried installing and unistalling as well as adding and deleting several passwords and connecting and disconnecting the phone, to no avail. I really like this program, but hope this is just a minor issue with software compatibility. If anyone has any suggestions on correcting this problem that would be great. I forgot to mention that as of right now I am only using the trial version and have not purchased the registration key yet. Could that be the reason it would sync until I actually buy the software and activate it with registration key.

email their tech support... I had this problem, they sent me a few debug versions to find the problem via dmp file... then sent me a final, fixed version. Not sure if the official release has been updated though...

Hi DeadRinga,

This has been resolved in Version 4.35 available from our web site, see below.

If you have any problems, please email

Thanks,
Marc
Ascendo Inc.
Ascendo DataVault - Password Manager for BlackBerry