BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-22-2007, 04:03 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2007
Model: 9530
OS: 4.7.0.148
PIN: N/A
Carrier: VZW
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default DM 4.3 and Datavault Desktop 4.3 issue

Please Login to Remove!

This only happens if i have Datavault desktop software 4.3 and DM 4.3 installed... when DM brings up the datavault software to sync when i connect my bb via USB i get the error "Exception in Ascendo Datavault [87]: (null)"
Anyone else experience this?
Offline  
Old 11-23-2007, 09:01 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
johnling's Avatar
 
Join Date: Dec 2006
Location: MI, USA
Model: 9700
OS: .714
PIN: Cushion
Carrier: T-Mobile
Posts: 372
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by DeadRinga View Post
This only happens if i have Datavault desktop software 4.3 and DM 4.3 installed... when DM brings up the datavault software to sync when i connect my bb via USB i get the error "Exception in Ascendo Datavault [87]: (null)"
Anyone else experience this?
I had this happen when I first installed DataVault and forget exactly what I fixed it. So, we will start with sync. Open desktop manager and click on synchronize. Click the Configuration Tab and then Configure Add-Ins. Make sure DataVault is checked.

Next, add a new entry in DataVault. Just some dummy info. You can delete it later.

Now, do a sync and I believe all will be OK.

Delete the dummy info.

Give this a go. I'll have Marc from Ascendo take a look at this thread.
__________________
Thanks,
johnling


9700, 8520 & Pearl -T-Mobile
Offline  
Old 11-26-2007, 07:49 PM   #3 (permalink)
New Member
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I get the same error message when I also try to sync. I have the Pearl 8130 from verizon and have the latest desktop manager software. I tried installing and unistalling as well as adding and deleting several passwords and connecting and disconnecting the phone, to no avail. I really like this program, but hope this is just a minor issue with software compatibility. If anyone has any suggestions on correcting this problem that would be great. I forgot to mention that as of right now I am only using the trial version and have not purchased the registration key yet. Could that be the reason it would sync until I actually buy the software and activate it with registration key.
Offline  
Old 11-27-2007, 01:36 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 9530
Carrier: Verizon
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

email their tech support... I had this problem, they sent me a few debug versions to find the problem via dmp file... then sent me a final, fixed version. Not sure if the official release has been updated though...
Offline  
Old 11-27-2007, 10:45 AM   #5 (permalink)
Thumbs Must Hurt
 
BerryCool's Avatar
 
Join Date: Jul 2005
Location: San Diego
Model: Bold
Carrier: T-Mobile
Posts: 104
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi DeadRinga,

This has been resolved in Version 4.35 available from our web site, see below.

If you have any problems, please email [email address]

Thanks,
Marc
Ascendo Inc.
Ascendo DataVault - Password Manager for BlackBerry
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.