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Old 06-23-2005, 09:17 AM   #1 (permalink)
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Posted in General Forum... thinking it should be here

RIM 957
Hello
When a client emails me and I reply, instead of seeing their original email at the bottom of the reply, they receive the original email as an attachment.
ex att1234.txt

What do I need to do to show the original email in the reply and not as an attachment.

thanks

jrt
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Old 06-23-2005, 09:50 AM   #2 (permalink)
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Are you on a BES or using a internet mail account?
Is the OS on the phone up to date?
Here's the current software for it https://www.blackberry.com/Downloads...86EDB0CA5EABA0
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Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.
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Old 06-23-2005, 02:03 PM   #3 (permalink)
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Quote:
Originally Posted by jrthorne
Posted in General Forum... thinking it should be here

RIM 957
Hello
When a client emails me and I reply, instead of seeing their original email at the bottom of the reply, they receive the original email as an attachment.
ex att1234.txt

What do I need to do to show the original email in the reply and not as an attachment.

thanks

jrt
We had the same problem under BES 4.0, it was causing by our SMTP relay, we change from Mailsweeper to Barracuda and this solved the problem
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Old 06-23-2005, 04:07 PM   #4 (permalink)
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If it's a BWC it's a setting you have to change when you log in
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