Originally Posted by Hayswj
I had this problem. All you need to do is download the handheld software from www.tmobile.com/bbupgrade
After you download it then you install the exe file.
After that just go into application loader in the desktop software and reinstall the handheld software. Then it is completely fixed, but all your data will be gone unless you backed up before the error.
Hope this helps.
I tried this. Didn't work for me because the desktop manager couldn't connect to the handheld at all, maybe because it was in that continuous reboot/freeze cycle but who knows now. Tech support tried to walk me through the whole process (even though I told them I tried it about 12 times) before they told me to just exchange the unit.
I was afraid I wouldn't find one in stock anywhere, but I finally found a store with one unit. Now I'm happy again. :D