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Old 12-07-2007, 12:51 PM   #1 (permalink)
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I am trying to sync my phone with desktop manager v.4.2.196, I get an error message that says internal error (see logs). Can anyone please tell me what this means, and what I can do to fix the problem. PLEASE
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Old 12-07-2007, 12:53 PM   #2 (permalink)
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At what point to you encounter the error? When Launching? When it's synching, if so at what point? What version of DM are you running?
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Old 12-07-2007, 12:58 PM   #3 (permalink)
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When I start to configure sync, I have DM 4.2.196

Last edited by roxylinda16 : 12-07-2007 at 01:05 PM.
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Old 12-07-2007, 01:44 PM   #4 (permalink)
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i had this recently with something i d/l ota. i ended up reinstalling the desktop manager and then it worked fine
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Old 12-07-2007, 01:53 PM   #5 (permalink)
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Quote:
Originally Posted by roxylinda16 View Post
When I start to configure sync, I have DM 4.2.196

Are you able to access "Reset Configuration"? If so, I would try that and see if it will let you reconfigure. Otherwise, I think you are stuck with reinstalling the DM.

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Old 12-08-2007, 07:29 PM   #6 (permalink)
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look on blackberry.com and put in the error message you get and you will get a fix.
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