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Old 07-12-2005, 06:35 PM   #1 (permalink)
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Unhappy Desktop installation Error 1720

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OS XP Pro SP2 firewall off
Symantec Antivirus 9.0.0.338...I could not find script blocking in any of the settings...


Error 1720. there is a problem with this widows isntall package. A script required for this install to complete count bot be run....

In the registry I have 10, 9, 8 folder under HKeyLM\software\installshield\driver\10,9,8

I did notice with filemon that I had an access denied under _setup.exe:3968 and msiexec.exe:3600 while I am an adminstrator of my local machine....
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Old 07-12-2005, 07:31 PM   #2 (permalink)
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Here is the solution direct from RIM...



Problem
You receive the following error when installing version 4.0 of BlackBerry Desktop Software:

Error 1720


Cause 1
A problem occurred with the Windows® Installer package.

Resolution
Download and install Windows Script 5.6 for Windows 2000 and XP from the Microsoft® website then reinstall the software.

Cause 2
Your anti-virus software has automatic script-blocking enabled.

Resolution
Disable the automatic script-blocking in your anti-virus software then reinstall BlackBerry Desktop Software.

Note: Disabling the anti-virus program will not ensure that automatic script blocking is de-activated. You must disable script blocking to avoid any interference with the installation process.
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