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Old 07-12-2005, 05:35 PM   #1 (permalink)
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Unhappy Desktop installation Error 1720

Please Login to Remove!

OS XP Pro SP2 firewall off
Symantec Antivirus could not find script blocking in any of the settings...

Error 1720. there is a problem with this widows isntall package. A script required for this install to complete count bot be run....

In the registry I have 10, 9, 8 folder under HKeyLM\software\installshield\driver\10,9,8

I did notice with filemon that I had an access denied under _setup.exe:3968 and msiexec.exe:3600 while I am an adminstrator of my local machine....
Old 07-12-2005, 06:31 PM   #2 (permalink)
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Here is the solution direct from RIM...

You receive the following error when installing version 4.0 of BlackBerry Desktop Software:

Error 1720

Cause 1
A problem occurred with the Windows® Installer package.

Download and install Windows Script 5.6 for Windows 2000 and XP from the Microsoft® website then reinstall the software.

Cause 2
Your anti-virus software has automatic script-blocking enabled.

Disable the automatic script-blocking in your anti-virus software then reinstall BlackBerry Desktop Software.

Note: Disabling the anti-virus program will not ensure that automatic script blocking is de-activated. You must disable script blocking to avoid any interference with the installation process.
BlackBerry 7100t on Legacy AT&T Wireless
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