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Old 07-13-2005, 05:07 PM   #1 (permalink)
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Angry Getting intellisync to work with outlook and lotus notes

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Hi we are using Lotus Notes for our email, however I use outlook 2003 to get my messages from Lotus Notes server and to keep Contacts and Calendar.

We also have an enterprise Blackberry server through which emails are routed to my device.

I have set up to receive emails on my device using Lotus Notes and I want to synchronize my device's contacts and calendar with my Outlook data.

When I select inteliSynch with outlook and hit synchronize i receive Application Exception Error and the Blackberry Desktop Quits.

My Current set up is :
Windows XP Professional
Microsoft Outlook 2003 SP1
BlackBerry_Desktop_Software_v4 SP1.

InteliSynch with outlook for Contacts and Calendar

Can anyone help?

Rafet
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Old 07-13-2005, 06:25 PM   #2 (permalink)
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That error either means that there was a fatal error reading from your desktops MAPI profile or the Desktop Manager software itself has become corrupted and you will want to completly un-install the software and re-install, preferrably DM 4.0 SP1.

Complete un-install instructions are as follows:

Windows 2000 or newer:

From Start, select Search and for files or folders.
Type in C:\Program Files\Research In Motion.
Once located, delete the folder.
From Start, select Search and for files or folders.
Type in C:\Program Files\Common Files\Pumatech Shared.
Once located, delete the folder.
From Start, select Search and for files or folders.
Type in C:\Documents and Settings\NTUSER\Application Data\Research In Motion.
Once located, delete the folder.
Windows 98SE and Windows ME:

From Start, select Search and for files or folders.
Type in C:\Program Files\Research In Motion.
Once located, delete the folder.
From Start, select Search and for files or folders.
Type in C:\Program Files\Common Files\Pumatech Shared.
Once located, delete the folder.

If you want to take it a step further then go start->run-> type 'regedit' -> click 'OK', go into HKEY_CURRENT_USER->software-> delete Research In Motion Folder and/or Pumatech Shared Folder & HKEY_LOCAL_MACHINE->software-> delete Research In Motion Folder and/or Pumatech Shared Folder


Then you can install Desktop Manager and shouldn't have any more issues!
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