I am using BES 4.0.1.8 with GroupWise 6.5sp4 and the 7290. After activating and syncing one user I get this error, "Uncaught Exception: 198 >= 198", when you use the find feature in the address book. After this you have to reload the handheld software through Application loader, resync, and it happens again. This user has quite a bit of stuff, 1600+ address book entries and 800+ calendar entries, so I was wondering if it might be a memory issue. Anyone seen these before, tech support wasn't any help.

Probably have to call RIM for that one as it's no in their knowledge base, unless someone else has experienced it..

It's a long shot but you may can put the device in logging mode by hitting +LGLG. You can then clear the log and in options put in Information mode. Go run your program then look back at the log and your error should be the one bolded out. You can then view the error for a toe hold into what is causing it.


The problem is I don't know if the reload will overflow the log or wipe it out...

I have contacted RIM, but they aren't giving us any information. I just tried syncing the account up to our test BB with a smaller address book and it worked fine. After I changed it to sync up the large address book it worked through atleast haflway (900 entries), but at the end a starting getting a similiar error message "Uncaught Exception: 1489 >=1489"

It seems to me like it is a memory issue.

Ahh finally got someone with RIM support that was helpful. Still wouldn't fill me in on what the problem was, but you have to remove the battery and replace it any time this happens. No explanation of what was going on, or when it will be fixed.

Yeah definately sounds like a memory leak! How much free space is available on that device?

The manager doesn't tell the correct amount of free space. The 3 devices we have had do this show that they have more available space then our test device which has a significantly smaller address book and calender.

Yeah I've found that the Battery Meter and Free Space Meter are usaully way off in the Handheld Configuration Tool.

I also get this "uncaught exception" error when searching certain letters in my address book. The letters that set it off are different each day, and the numbers associated with the error message (202>=202 or 315>=315) are different each time too. Just got this new phone and keep getting these errors! Ugh!

So does removing the battery and putting it back in fix the problem? If yes how long does it fix it for before it comes back?