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Old 04-23-2008, 05:46 PM   #1 (permalink)
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Default BB 8310 Desktop Software

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I just got an BB Curve 8310 and I put the software CD ROM into my laptop which has Windows Vista. I closed all other programs on my computer then I pressed install, and it started to install, but then it said this...

"The wizard was interupted before Blackberry Desktop Software could be completely installed.



Your system has not been modified. To complete installation at another time, please run the setup again.



Click finish to exit the wizard."

How do I get it to install without having this happen? I ultimately just want to put mp3s, videos, and pictures onto my BB and upload photos from my BB to my PC. Any help would be appreciated. Thank you.
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Old 04-23-2008, 06:04 PM   #2 (permalink)
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Download and install the Desktop Manager from here:
BlackBerry Desktop Manager Downloads - BlackBerryFAQ

But you really don't need the Media Manager part of it for what you are going to be doing...
do this instead, much easier, simpler and smoother:
How do I add media files to my microSD card? - BlackBerryFAQ
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Old 04-23-2008, 09:35 PM   #3 (permalink)
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I tried downloading both of the versions (one without the media manager and one with it). Both of them did the same exact thing as the CD ROM did. Thank you for the reply. Do you have any more suggestions?
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Old 04-23-2008, 09:37 PM   #4 (permalink)
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are you running as the Admin? or do you have limited authorization to install. also did you reboot the computer to see if it cleared out the installation attempt?
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Old 04-23-2008, 10:23 PM   #5 (permalink)
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I don't think I'm running it as an admin. I tried rebooting it and the same problem occurred. Thanks for the quick response. Any more ideas?
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Old 04-23-2008, 10:24 PM   #6 (permalink)
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try to run as admin. should be able to right click on the installer file that you downloaded and set "run as"
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Old 04-23-2008, 10:32 PM   #7 (permalink)
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I ran it as an admin, but the same thing happened.
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Old 04-23-2008, 10:35 PM   #8 (permalink)
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Quote:
Make sure UAC (user acct control) is ON.
Before you do anything uninstall any other versions of the desktop manager.
Download BlackBerry USB and Modem Drivers. :
BlackBerry - PDA Software Downloads - Support & Services at BlackBerry.com
Software For BlackBerry Desktop Software v4.2 Service Pack 2 >>> BlackBerry USB and Modem Drivers English
Download the desktop manager.
try this from Blackberry Desktop Software - RIM BlackBerry - Wireless Forums from AT&T
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Old 04-23-2008, 10:40 PM   #9 (permalink)
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OK, I will try that. How do i make sure the UAC is on?
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Old 04-23-2008, 10:42 PM   #10 (permalink)
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Quote:
User Account Control (UAC) can help you prevent unauthorized changes to your computer. It works by prompting you for permission when a task requires administrative rights, such as installing software or changing settings that affect other users.

We don't recommend turning User Account Control off. If you do turn it off, you should turn it back on as soon as possible.


1. Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.

2. Click Turn User Account Control on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Select the Use User Account Control (UAC) to help protect your computer check box to turn on UAC, or clear the check box to turn off UAC, and then click OK.

from http://windowshelp.microsoft.com/Win...d3eae1033.mspx
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Old 04-23-2008, 10:52 PM   #11 (permalink)
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OK, i tried that and the same thing happened.
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Old 04-23-2008, 10:53 PM   #12 (permalink)
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do a search on google or microsoft.com and search for windows installer cleanup.
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Old 04-23-2008, 10:56 PM   #13 (permalink)
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craw, I would recommend that you confirm that all your previous attempts and installtions of DM are deleted completely from the PC. Reboot the PC. Download the 4.2 SP2 version without media manager, and try again.
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Old 04-23-2008, 10:58 PM   #14 (permalink)
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ok, i installed that, should i reboot my computer before i try it again?
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Old 04-23-2008, 10:59 PM   #15 (permalink)
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run the tool and make sure that all Desktop manager installs are cleared out. reboot and try again
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Old 04-23-2008, 11:19 PM   #16 (permalink)
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Same result.
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Old 04-23-2008, 11:23 PM   #17 (permalink)
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Why would it say it's interrupted? I'm not doing anything on my computer other than trying to install it. i closed all the windows and everything.
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Old 04-23-2008, 11:39 PM   #18 (permalink)
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Thank you for all your help guys. It is appreciated.
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Old 04-24-2008, 02:49 PM   #19 (permalink)
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Any other suggestions would be appreciated also.
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Old 04-25-2008, 11:01 PM   #20 (permalink)
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Here's an article on the RIM support site for dealing with that error.

BlackBerry Search Results

I'd recommend going through all those steps as outlined there.
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