Hello all,

Just got my new BB Pearl 8110 today (an upgrade from the 8100) and installed v4.3 of the desktop manager on my PC (over the top of my previous install of 4.0). I then connected the 8110 to my PC only to get the message:

"Your computer must be connected to the Internet in order to initially configure synchronization settings. Please ensure that you are able to connect to the Internet and try again."

I checked and I AM connected to the internet! Clicked retry a couple of times and get the same message.The desktop manager recognises my phone and I can see it in Windows explorer.

Uninstalled 4.3 and installed 4.2 (SP2) after reading a few posts on here. Plugged the 8110 back into the PC and the 'Add new hardware' wizard came up and wouldn't recognise (or at least find drivers for) the 8110 which was weird as after the 4.3 install it found the drivers just fine.

Uninstalled 4.2 and re-installed 4.3 only to get the same error (re internet) but it did find the drivers for it.

Anybody got any ideas...?

I'm running Outlook 2007 on Win XP Pro (SP2) and had no problems with my 8100 on the same setup.

I did install GoogleMaps, bbTracker and SuDoku all OTA before I first connected the 8110 to the PC. Could this have caused any of the probs I'm having?

Many thanks in advance for your help!

Thinqer.

Welcome to BlackBerry Forums.
I'd suggest removing Desktop Manager 4.3 and installing 4.2 instead.
There have been reported problems with 4.3.

Hi,

Thanks for the suggestion but as noted in my orignal post I've already tried that and still had issues, albeit of a different nature: it seems that the 8110 is not compatible with v 4.2 of the desktop software. Does anybody have confirmation of this?

Many thanks,

Thinqer.

You were given good advice in Post #2. If you get the Add New Hardware wiz message again, close and ignore it... and proceed to install the DM. Reboot both device and PC and plug in the BB to the PC via a DIRECT USB, not a hub.

Thanks for the help.

I managed to get it working without reverting back to 4.2. I connected up my old BB (the 8100) to 4.3 and it seemed to work. Then disconnected the 8100 and connected the 8110 and I didn't get the '...must be connected to internet...' message and went straight through to set up sync.

I am connected through a hub though (in my monitor) so maybe that was causing a few errors.

Anyway, all working now so thanks.

Thinqer.

Yep, you will probably get more errors while connected to the hub, it can be spotty.

Wirelessly posted (8700g)

Ditto. From experience of others I've read over time here, hub is almost certain to be your issue. Glad you got it going!