I hope someone can help me!

I was with AT & T, had my email set up through the black berry site (BIS) working fine. Switched carriers and had AT & T delete my PIN from the BIS so I could activate a new account and set up my email setting through my new carrier.

This was the 18th, same day as the outage, I set everything up and still I am not receiving emails from one of my email accounts...which of course happens to be my work email.

I've done all this:

Delete and re-did the settings online-MANY TIMES!
Sent Service Books-MANY TIMES
Pulled Battery
Re-registered with the network

I can send with the email but I can not receive, all my other email addresses seem to send/receive fine to my BB.

If I can't fix this is there any way to be able to send from this address w/o signing into the browser web mail? I downloaded Bbreply but I can't figure out how it works, if it'll work in this instance.

I have my work emails forwarded to the bb email so it pushes instantly, so for now my solution is to copy the forwarded email and create a new message with my work email addy and paste the message and reply. PIA!


My only other thought is that my new carrier can try to delete my PIN from the BIS again and restart from scratch, but the tech dept hasn't called me back 4 days now....is there a way to contact BIS myself??

Roxy, do you have that specific email address in your Service Books (Options > Adv. > Service Books)?

If so, delete it completely. Reboot the device and check that it is gone. Now, delete it from your BIS account. Wait a few minutes, half hour, and re-add it again to your BIS account. Send SBs again from the BIS. Pull the battery on the BB again, and see if it appears.

I know you said you did this, already, but make sure it is in this order, as it appears your SB on the device may be corrupted and you may not be deleting and re-adding in the order for a new one to "over-write" the corrupt. Does that make sense?

Good luck.

Wirelessly posted (Verizon 8830)

Please keep us posted. This is a good learning experience for us all.

It's in there listed with [CICAL] and with [CIMIME] I don't know what those mean but I'll delete both and try what you suggested. I'll report back when I've done all the steps.

Thanks

CICAL is the calendar connected to that email address, and CIMIME is your email. No problem deleting both. They will push back on resend.

Does it matter if SSL is clicked?? It is on default which makes the port 995 but if I unclick it like it is on my thunderbird email settings, it changes the port to 110...like it's on my TB settings.

Maybe that's the problem??

that could be, what is the default setting? If you have attempted it with the default setting, try the other.

The default settings say no SSL and port 110, which is what I have it set at on BIS. I switched it and received two emails of the three I sent as a test message, where the third is I don't know. So...I can't say officially that worked.

Another issue is every time I do a battery pull my calender duplicates it's entries and now signing out of Google Sync and "deleting synced entires" isn't removing the duplicates AND it won't let me manually delete either. It says "Appt is externally deleted..." even though it is not.

I even did the Desktop Manager clear calender and everything is still in there x 2 or 3.