Help!

While trying to use the first user field in Outlook to be the place to enter a contact's handset PIN, sync (Desktop Manager 4.5) keeps tripping over just one record.

The dialog box says:

Error encountered. Error code - 0x80040fb3.
Check documentation

I searched that string both here and in the support database and NOTHING FOUND.

Since it's my son's record that's tripping on synch - and since I just put him on a plane to Washington this afternoon - I'd sure like to resolve this.

Got the issue analyzed and resolved.

A single Outlook Contact record was read by the DM as being corrupt - that's the translation of the code.

When I removed that record from the sync session, it ran fine.

I did have to go back in and manually enter a doppelganger for it, and that one synched fine, so I deleted the original

Feel free to close this thread now, since we now can translate that cryptic error message into a clue into what's going on.

Can you elaborate a little more on this.

I'm having the same error on DM 4.5. I also got the same error when I tried to upgrade to 4.3. I don't have this problem when running 4.2.2. I'm running XP Pro.

I get the error during the "processing devise calender"

I tried this:

DM 4.3 Error: "Check Documentation" or "Transaction Canceled
The DM Log said: Internal Error #-725 Translation Canceled.

Or you are getting "Error Code 0x8004fd2b"

Complete the following to fix:

1. Make sure BlackBerry Desktop Manager is closed.

2. Locate the Intellisync folder on your computer. This folder can be found at C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\. If you can't find the Application Data folder, see note below.

3. Rename the Intellisync folder (e.g., Intellisync_old).

4. Open BlackBerry Desktop Manager.

5. Connect your BlackBerry device to the computer running BlackBerry Desktop Manager.

6. If you are running BlackBerry Desktop Software 4.2 or later, double-click Synchronize, click the Configuration tab, and then click Configure synch. If you are running BlackBerry Desktop Software 4.1 or earlier, double-click Intellisync, and then click Configure PIM.

7. Configure your synchronization options. For assistance, click Help on the Device Configuration window.

8. When have finished configuring the synchronization options, click OK to close the Device Configuration window.

9. If you are running BlackBerry Desktop Software 4.2 or later, click the Synchronize tab, make sure the Synchronize organize data check box is selected, and then click Synchronize now. If you are running BlackBerry Desktop Software 4.1 or earlier, make sure the Synchronize PIM check box is selected, and then click Synchronize now. A new Intellisync folder is created.

Note: If the Application Data folder cannot be located, the folder may be hidden. To make this folder visible, complete these steps:

1. While viewing the folder C:\Documents and Settings\<user name>, click Tools > Folder Options.

2. Click on the View tab.

3. Select the Show hidden files and folders option under Hidden files and folders.

4. Click OK.


It didn't work. I've deleted all the conflicting calender entries.
It's driving me crazy.

Thanks,

Jeff

ARRRRGH,

I tried to downgrade back to 4.2.2 (which worked fine) in order to solve the problem and now get a new error.

Right at the beginning: "internal error see logs"

At the end of the log I get a couple hundred "failed range" calender entries then this:

Field mapping used for translation:
Microsoft Outlook Device
Subject ------------------------- Description Title
Start Date ---------------------- Start Date
Start Time ---------------------- Start Time
End Date ------------------------ End Date
End Time ------------------------ End Time
Alarm Date ---------------------- Alarm Date
Alarm Time ---------------------- Alarm Time
Reminder Set Flag --------------- Alarm Flag
Body ---------------------------- Notes
Show Time As -------------------- Free Busy
Location ------------------------ Location
Private ------------------------- Private
Meeting Attendees --------------- Attendees

Unable to write application data record.
Translation Canceled!


Edit: These logs were for when I tried to synce with DM 4.5 It is not even logging 4.2.2


Help please, I need to sync.

Jeff

Anyone?????

I performed a "clean uninstall" successfully and re-downloaded DM 4.5.

Installed and set-up the sync preferences with Outlook 2007.

I set up the calender sync to go back 10 days and everything else to sync "everything".

The first three syncs went fine, no error. Then I noticed that the phone data was not going to the Oultook calender even though it was set as a 2 way sync.

I went back and changed the calender setting to sync everything and got the DREADED error again right at the end of the calender sync.

I went back and set it to sync future items only but still get the error.

I'm about to snap

[I read a thread that said the error message might be caused by one of the contact's information having unrecognized symbols or otherwise being corrupt. Since I knew the information was good in my 900+ contacts on the BB, I used the DM to access the synch profile for CONTACTS and selected the option to copy from my device to the computer's Outlook and replace all the contacts in OUTLOOK. That resolved my error problem. Hope that helps.

While trying to use the first user field in Outlook to be the place to enter a contact's handset PIN, sync (Desktop Manager 4.5) keeps tripping over just one record.

The dialog box says:

Error encountered. Error code - 0x80040fb3.
Check documentation

I searched that string both here and in the support database and NOTHING FOUND.

Since it's my son's record that's tripping on synch - and since I just put him on a plane to Washington this afternoon - I'd sure like to resolve this.[/quote]