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Thumbs Must Hurt
Posts: 157
Join Date: Jul 2006
Location: Dallas, Tx
Model: 8900
OS: 4.6.1.239
Carrier: T-Mobile
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07-03-2008, 10:19 AM
Quote:
Originally Posted by jsconyers
Is this happening on all HTML email or just one particular message?
Was this message received on the device before you resent your service books?
What happens if you forward the message to yourself again?
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I am unable to receive images on any HTML emails. (Although HTML text shows up properly.)
I have received many messages since the BIS upgrade. All have the same problem. I even registed a new gmail account, assuming that my Yahoo may have had some restrictions.
I've tried forwarding messages to myself, and it's always the same ole 2-step. Arrows flash, no images appear.
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Retired BBF Moderator
Posts: 10,161
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-03-2008, 10:20 AM
I am assuming that the service books were removed first, and resent from the BIS site, Battery Pull, setting TCP settings, and then calling to the carrier.
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Thumbs Must Hurt
Posts: 157
Join Date: Jul 2006
Location: Dallas, Tx
Model: 8900
OS: 4.6.1.239
Carrier: T-Mobile
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07-03-2008, 10:23 AM
Quote:
Originally Posted by Sith_Apprentice
I am assuming that the service books were removed first, and resent from the BIS site, Battery Pull, setting TCP settings, and then calling to the carrier.
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Yes. Yes. Yes. Yes. No.
I haven't called the T-Mob because I have an unlocked 8300 on T-Mob and during situations like this, I get the "you have an unsupported device blah blah blah"
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CrackBerry Addict
Posts: 886
Join Date: Jul 2005
Location: Kingston, Ontario
Model: 8130
OS: 4.5.0.131
Carrier: TELUS
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07-03-2008, 10:23 AM
Great discussion folks. Does anyone know if this works on BES? Do the BES admins have to allow HTML through a BES setting?
Experience is a wonderful thing. It enables you to recognize a mistake when you make it again
Telus - 8130 - BES/BIS
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Retired BBF Moderator
Posts: 10,161
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-03-2008, 10:26 AM
BES 4.1.6 (not out yet) or hacked BES 4.1.5 can do HTML email.
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CrackBerry Addict
Posts: 886
Join Date: Jul 2005
Location: Kingston, Ontario
Model: 8130
OS: 4.5.0.131
Carrier: TELUS
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07-03-2008, 11:41 AM
Quote:
Originally Posted by Sith_Apprentice
BES 4.1.6 (not out yet) or hacked BES 4.1.5 can do HTML email.
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Thanks
Experience is a wonderful thing. It enables you to recognize a mistake when you make it again
Telus - 8130 - BES/BIS
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Thumbs Must Hurt
Posts: 51
Join Date: Dec 2007
Location: Auburn, IN
Model: 8100
OS: 4.5.0.124
PIN: 241FB376
Carrier: Centennial
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07-03-2008, 03:01 PM
Quote:
Originally Posted by kjdoug
Got it fixed now! Yes I did have those options..but it still didn't work. Until I read in a thread to go to Options>TCP and put internet.com for username and no passwords and save>resend service books>battery pull and this did the trick! Thanks for all your help!!
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You put internet.com as the username? What do you put for apn?
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BBF Moderator
Posts: 37,531
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-03-2008, 03:06 PM
He is on a different carrier than you, yours will be different.
Last edited by JSanders : 07-07-2008 at 10:29 AM.
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New Member
Posts: 5
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
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Same Problem -
07-07-2008, 09:21 AM
I'm having the same issue as others in this thread
I have OS 4.5.0.46
Resent Service Books and get the option to "Get Images" but after that nothing happens. Have done battery pulls and tried several TCP combinations but still do not get images.
Anyone got any other suggestions ?
Thanks
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BBF Moderator
Posts: 37,531
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-07-2008, 10:30 AM
TDowdy, welcome to the BBForums.
Give it a day, see if it works.
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New Member
Posts: 14
Join Date: Apr 2006
Model: 8700
Carrier: T-Mobile
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07-07-2008, 11:16 AM
disable Wifi, and it will work! it isn't enough to be away from wifi zone, you must disable it in connections.
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New Member
Posts: 5
Join Date: Jul 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
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07-07-2008, 02:06 PM
Quote:
Originally Posted by JSanders
TDowdy, welcome to the BBForums.
Give it a day, see if it works.
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Thanks, JS
I been messing with this for a week or so, even thought it's not a huge deal It's kinda turned into a personel quest.
TD
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Thumbs Must Hurt
Posts: 120
Join Date: Oct 2005
Location: Roselle, NJ
Model: 9530
OS: 4.7.0.106
PIN: you want it, then ask
Carrier: Verizon
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07-07-2008, 03:21 PM
Quote:
Originally Posted by Sith_Apprentice
BES 4.1.6 (not out yet) or hacked BES 4.1.5 can do HTML email.
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any extra info on the how for this....
Nevermind i found the info, searched in wrong forum.
Thanks
Pedro
7105t, 8320, 9530 BES Admin, LAN Admin, CAD Manager (which hat do you want)
wished i had invested in rim stock when it was $5
Last edited by quattrocs : 07-07-2008 at 03:38 PM.
Reason: information requested found
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New Member
Posts: 2
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: at&t
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bb service books -
07-08-2008, 10:13 AM
hey new to the bb thing. how do i update service books on the 8310 with att service? thanks
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BBF Moderator
Posts: 37,531
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-08-2008, 10:39 AM
Quote:
Originally Posted by wattser322
hey new to the bb thing. how do i update service books on the 8310 with att service? thanks
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Read steps B) 1 and 2, above, clicking on the link at the end of step B)1.
Log into your providers BIS site from your handheld (see your personal email setup icon) or from your PC.
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Knows Where the Search Button Is
Posts: 39
Join Date: Jul 2007
Location: Plano Texas
Model: 8300
PIN: N/A
Carrier: AT&T
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07-08-2008, 12:16 PM
Quote:
Originally Posted by MisterEd
I don't have the menu option for HTML on my 4.5 8310 Curve. But I did update my service books earlier today and I'm getting HTML messages with no problems. Even animated gifs are working. The weird things with the animated gifs is that they "animate" for about 10 seconds then stop. They don't seem to repeat themselves.
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i have the same issue. i'm on at&t as well. i sent the service books several times, did the battery pull.
i sent myself an html email with a link to an image. the image showed up in the email. i didn't have to "Get Image".
weirdness
Last edited by Rotty022 : 07-08-2008 at 12:24 PM.
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New Member
Posts: 6
Join Date: Jul 2008
Location: Shreveport, LA
Model: 8310
OS: 4.5.0.52
PIN: 8675309
Carrier: AT&T
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07-10-2008, 05:45 PM
JSanders- awesome post. The lack of HTML e-mail has been bugging me for a while.
Thanks! 
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Knows Where the Search Button Is
Posts: 36
Join Date: Jun 2006
Location: NYC
Model: 9000
OS: 4.5.0.266
Carrier: at&t
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07-10-2008, 06:31 PM
Wirelessly posted
Ok so I'm on att with an 8310. I was running os 4.5.46 and html wasn't working. I would "get images" and the two arrows would blink as if it were working and then nothing happens.
Yesterday I found version 4.5.52 floating around the internet. I installed it (at my own risk of course) and now html works fine in the e mails. Although it does take a while for all the images to load
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New Member
Posts: 4
Join Date: Apr 2008
Location: Canada
Model: 8310
OS: 4.5.0.52
PIN: N/A
Carrier: rogers
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07-11-2008, 01:00 PM
Seems to work fine for me but somethimes large inmages do take a few minutes to load
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New Member
Posts: 11
Join Date: Jul 2008
Model: 8100T
PIN: N/A
Carrier: T-Mobile USA
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hi -
07-11-2008, 01:24 PM
please help me about the BB 8100 T-Mobile USA Code, i have a phone but not accept indian SIM CARD in the india, please man tell me... thanks, i want to free code as any methode yet?
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New Member
Posts: 11
Join Date: Jul 2008
Model: 8100T
PIN: N/A
Carrier: T-Mobile USA
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07-11-2008, 01:25 PM
please help me about the BB 8100 T-Mobile USA Code, i have a phone but not accept indian SIM CARD in the india, please mam tell me... thanks, i want to free code as any methode yet?
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New Member
Posts: 11
Join Date: Jul 2008
Model: 8100T
PIN: N/A
Carrier: T-Mobile USA
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07-11-2008, 01:25 PM
please help me about the BB 8100 T-Mobile USA Code, i have a phone but not accept indian SIM CARD in the india, please man tell me... thanks, i want to free code as any methode yet?
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BBF Moderator
Posts: 33,158
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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07-11-2008, 01:27 PM
Wirelessly posted (BB 11020)
There are no free codes. Check the link in my signature for a great deal on unlocks.
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Thumbs Must Hurt
Posts: 157
Join Date: Jul 2006
Location: Dallas, Tx
Model: 8900
OS: 4.6.1.239
Carrier: T-Mobile
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07-11-2008, 01:45 PM
Quote:
Originally Posted by vanity101
Wirelessly posted
Ok so I'm on att with an 8310. I was running os 4.5.46 and html wasn't working. I would "get images" and the two arrows would blink as if it were working and then nothing happens.
Yesterday I found version 4.5.52 floating around the internet. I installed it (at my own risk of course) and now html works fine in the e mails. Although it does take a while for all the images to load
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Wow! This sounds exactly like what I am seeing. Hopefully they'll release a newer OS for the 8300 soon
Thanks for giving me hope that an OS upgrade will fix my problem
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Knows Where the Search Button Is
Posts: 27
Join Date: Sep 2007
Location: El Paso, Texas
Model: 8330
PIN: 31b40292
Carrier: verizon
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07-11-2008, 07:19 PM
This worked for BIS, but what about my BES email from exchange? I don't have that option.
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BBF Moderator
Posts: 33,158
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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07-11-2008, 07:21 PM
Wirelessly posted (BB 11020)
A BES server upgrade is necessary. BES 4.1.6 (or a hacked version of 4.1.5) is required for html on BES mail. My company just upgraded to 4.1.5 so I'm waiting for html on my BES mail, too.
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Thumbs Must Hurt
Posts: 60
Join Date: Aug 2007
Location: New York
Model: 8330
PIN: head, Zippy
Carrier: Verizon
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07-12-2008, 12:16 AM
My apologies if this is off-topic to this thread. How does OS 4.5/BIS 2.5 HTML mail viewing compare to Empower Pro? I'm still on 4.2.2 so haven't had a chance with RIM's HTML viewing solution. Does it download all images to device memory or can it be set to cache to media card like Empower does? Anyone notice any significant memory impact?
Thanks for any input!
-h
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New Member
Posts: 5
Join Date: Oct 2007
Location: ft benning, ga
Model: 8100
Carrier: t mobile
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07-12-2008, 08:05 AM
This is some great info! I've been getting so annoyed with the upgraded OS and no html email support. Just got mine working. Great post!
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New Member
Posts: 11
Join Date: Jun 2008
Model: 8330
PIN: N/A
Carrier: Verizon
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07-12-2008, 04:25 PM
thanks for the tips
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New Member
Posts: 9
Join Date: Jul 2008
Model: 8800
PIN: N/A
Carrier: Etisalat
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07-14-2008, 09:59 AM
I have upgrade my 8800 to 4.5 but I am not seeing the option to enable HMTL under Email settings. Any idea why would it be?
Thanks
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BBF Moderator
Posts: 37,531
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-14-2008, 10:02 AM
Quote:
Originally Posted by cricket31
I have upgrade my 8800 to 4.5 but I am not seeing the option to enable HMTL under Email settings. Any idea why would it be?
Thanks
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Cricket, since you didn't state that you have done so, did you follow Steps B, C, and D listed in the first post above?
You need to.
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New Member
Posts: 9
Join Date: Jul 2008
Model: 8800
PIN: N/A
Carrier: Etisalat
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07-14-2008, 01:54 PM
Sorry J. I have done step A, in B I used BES and resend the service book but in C I could not find the option to enable HTML.
Thanks
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BBF Moderator
Posts: 37,531
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-14-2008, 02:03 PM
If you note in Step B,
Quote:
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B) Enable BIS 2.5 - From your BlackBerry, or PC, go to your carrier BIS site and resend your Service Books.
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This is for the BIS process only.
I don't recall the BES versions which allow HTML, it is documented here in the forums though. Check the BES section.
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BlackBerry Genius
Posts: 6,645
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
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07-14-2008, 02:05 PM
Quote:
Originally Posted by JSanders
I don't recall the BES versions which allow HTML, it is documented here in the forums though. Check the BES section.
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Officially BES 4.1 SP6 will support HTML email.
unofficially, Jibi has posted a way to do this with 4.1 SP5
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BBF Moderator
Posts: 37,531
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-14-2008, 02:07 PM
See, even a baboon can do it.
But cricket, ya gotta read those directions!
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New Member
Posts: 9
Join Date: Jul 2008
Model: 8800
PIN: N/A
Carrier: Etisalat
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07-14-2008, 02:16 PM
Thanks hdawg and J. very funny!! 
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New Member
Posts: 9
Join Date: Jul 2008
Model: 8800
PIN: N/A
Carrier: Etisalat
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07-14-2008, 02:28 PM
Ok J. here's curve ball for you. After I did the upgrade to 4.5 I am able to send and receive emails and also able to make calls. I got the IT policy pushed to my 8800 to enable WLM but since I got this policy I cannot make or receive calls. I have done soft reset but still no luck. Am I missing something here?
Thanks.
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New Member
Posts: 1
Join Date: Jul 2008
Location: Illinois
Model: 8310
OS: 4.5.0.52
PIN: N/A
Carrier: AT&T
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07-15-2008, 01:33 AM
First of all a huge THANK YOU for the info. Fantastic!
A little background: I'm running my own BES server (4.1.5.24) over Exchange 2007
Followed the instructions, completed the BES hack and all is well with embedded graphics but still having problems with the 'get images' part. Much like has been previously described here; all arrows, no pictures. As luck would have it I got an email with one of those 'view this email on the web' links so I decided to follow it only to be blocked. Further investigation led me to discover it was my SonicWALL doing the blocking. Light goes on, I logon to the BES server, authenticate through the firewall and I'm getting my pictures on the BB.
Now I know the obvious solution is to let the BES server surf, but I would really prefer to get the images straight off of the web purely for the speed advantage. Is it possible to point the email out to the web for images vs. the BES server?
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New Member
Posts: 11
Join Date: Jul 2008
Model: 7100T
PIN: N/A
Carrier: O2
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07-15-2008, 02:31 PM
This thread really helped me thanks!
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New Member
Posts: 11
Join Date: Jul 2008
Model: 7100T
PIN: N/A
Carrier: O2
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07-15-2008, 02:32 PM
Oops double post!
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