BES 4.1.6 is out now, and i have it installed, and i my BB SO is 4.5.0 but, i cant see the the email html. Also, if i set email html to enable, i cant read no word in the email. In this case i have to press menu > get unreach text (ver texto sin formato) to see something.

any idea?

thanks

Martin, do you know if OTHER users on the Movistar carrier network are able view HMTL with no issues? Can you find out from a friend with a BB?

Not with BES. I ask to Movistar and they says that the problem is that the SO must be 4.5.0.55 i have 4.5.0.37, but i dont think that.

So mine was receiving HTML email just fine. I always had to do the "get images" but whatever.
Then last night I started getting all email in text (annoying with all the < > < > < > < > after having been receiving it in HTML!). All my settings were just as they had been, no changes. I have followed the instructions quoted (2 now!!!) and I was still receiving text!
3rd time and it worked

THANKS FOR THE AWESOME INFO!!!!!!!

I was able to upgrade to the 4.5 okay. I followed all the instructions and I am able to get html emails and am able to view video! The only thing is that the the green light keeps flashing. My battery is full, I have no sms messages to view and no voice mails. What could this be?

Edit: It was the coverage indicator. I found the info on another thread and just turned it off.

Wirelessly posted (BB 11020)

Green light is the coverage indicator. You can turn it off under options >Screen/keyboard

I've done ALL of the above and still do not have "Get Image(s)" on my e-mail menus any more. I'm considering tossing this Pearl and buying a new one.

Got any more suggestions on how to remedy this image thing?

I have an 8320 through T-Mobile running v4.5.0.81. Per the suggestions on the last few pages, I've resent the service books several times and have also deleted and recreated the email setup through BIS. HTML mail and images are both enabled, and the APN is set to wap.voicestream.com.

When trying to view HTML mail, I get just the HTML code in text form (all the style sheet code and such). Suggestions?

The same thing is happening to me. Pearl 8100/Tmo. I installed the newest OS, ran great for over a month, then I lost "Get Images" option in my E-Mail viewing list/menu. As it sits now, I can switch between html/text mail, but no image options.

Sounds like a glitch in the system. Any clues, BBites?

What does the APN need to be set to on AT&T?

Well I am using a BB 8130 and was able to do the update to 4.5 no problems. "after reading the posts, I am just as confused in why I am not getting HTML emails. I am on BES and if I delete my service books, I am not sure how to get thme back.

also, the only reason I really wanted to use the new 4.5, was for DocstoGo for the Sheets to go... Funny thing is, I only have Word and Powerpoint that was installed and not the excel (Sheets). Any suggestions ?

Wirelessly posted (BB 11020)

Open Word To Go and register and download the free upgrade. Then you'll get Sheet to Go. If you upgrade to Premium you get pdf to go. I have it and its quite nice.

I've tried that and it gives me an error of incompatibility with the software already installed. Even if I say yes to conitnue with download, the download stops and gives me an error of "907"

Can i also ask how to get the service books back if I delete them if I am on BES

Well I figured out why the Sheets to Go is not part of the 4.5 update. There is no mention of it when looking at the Application loader details of DocsToGo. I guess I have to find another working 4.5 download

Thanks

Wirelessly posted (8310; RammerJammer!)

Try again. Doing as John advised IS the way to do it, to get SheetsToGo.

Well, I was able to download the Docs-to-go from their webiste and install it from a memory card on my blackberry. However, I am only able to view HTML from from NON BEX accounts on my Blackberry. Does this have anything to do wtih the BES version my company is using ? How do I know which BES version I am using on my phone, if possible ? Should I have Service Books for my BES Account ? HELP! lol

I would like to thank all that have posted. I would not have been able to do this without this forum.. Thanks all

Wirelessly posted (BB 11020)

You need BES 4.1.6 in order to view html email on your BES mail. There's no way to check. You'd have to call your IT dept and ask. The BES service books usually say [Desktop] next to them. There should be 6 or 8 of them.