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Old 07-21-2008, 05:17 PM   #1 (permalink)
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Default My BB says I have unread messages, but I don't

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Hi,

On my home screen it says I have 2 unread messages, but when I look in my inbox I do not have any unread messages. I have even done a "mark prior opened" from the top of the message screen, but it still says I have 2 unread ones. I have tried to move to "next unread", but I'm told there no unread messages. When new messages arrive they are added to the 2 non-exsiting ones. So if I have 4 messages it will tell me I have 6.

Anyone know how I can fix this?
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Old 07-21-2008, 05:19 PM   #2 (permalink)
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Have you pulled the battery while the device is on?
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Old 07-21-2008, 05:22 PM   #3 (permalink)
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Quote:
Originally Posted by David.Burke View Post
Have you pulled the battery while the device is on?
No. But are you suggesting I should do that, or are you saying that if I had it could be the reason?
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Old 07-21-2008, 05:27 PM   #4 (permalink)
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You should definitely pull the battery out while the phone is on. Leave it out for about thirty seconds. If I've learned one thing from this forum, it's pull the battery at least once a week, it fixes most problems you're having, and frees up memory.
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Old 07-21-2008, 06:18 PM   #5 (permalink)
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Quote:
Originally Posted by David.Burke View Post
You should definitely pull the battery out while the phone is on. Leave it out for about thirty seconds. If I've learned one thing from this forum, it's pull the battery at least once a week, it fixes most problems you're having, and frees up memory.
Thanks, that did the trick! But why? It's the exact opposite of what you are supposed to do when a computer acts up.
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Old 07-21-2008, 06:20 PM   #6 (permalink)
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It just performs a hard reset of the device.
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Old 07-21-2008, 06:22 PM   #7 (permalink)
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This happens to me as well, good ole battery pull does the job as David said !
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