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jaysonlowery Offline
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Posts: 1
Join Date: Jul 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Default S/MIME error - 07-25-2008, 08:13 AM

Hello,

I keep getting an error that reads "This message cannot be decoded because an unexpected error occured" when trying to decode a digitally signed message. I think I know what the problem is but I do not know how to fix it. I am a systems administrator and use 2 CAC readers on my system. The last time I did a certificate sync, I had two CAC cards in my system. Now the Blackberry has my certificates with the correct associated e-mail address AND the other person's personal certificates associated with my e-mail address. I tried deleting his certificates on the blackberry, windows address book and RIM Cache (in the certificates MMC) but the BB is still looking for his certificates to decode.

Has anyone seen this error before? Any advice?

Thanks,
Jayson
   
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  (#2 (permalink)) Old
misterbulldog Offline
Knows Where the Search Button Is
 
Posts: 15
Join Date: Feb 2006
Location: D.C Metro Area
Model: 8830
Carrier: Verizon
Default 07-28-2008, 11:35 AM

Quote:
Originally Posted by jaysonlowery View Post
Hello,

I keep getting an error that reads "This message cannot be decoded because an unexpected error occured" when trying to decode a digitally signed message. I think I know what the problem is but I do not know how to fix it. I am a systems administrator and use 2 CAC readers on my system. The last time I did a certificate sync, I had two CAC cards in my system. Now the Blackberry has my certificates with the correct associated e-mail address AND the other person's personal certificates associated with my e-mail address. I tried deleting his certificates on the blackberry, windows address book and RIM Cache (in the certificates MMC) but the BB is still looking for his certificates to decode.

Has anyone seen this error before? Any advice?

Thanks,
Jayson
Did you try deleting the certs from Internet Explorer and from the CAC reader firmware?
   
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