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Old 09-04-2008, 06:45 AM   #1 (permalink)
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Default Documents to Go / DataViz and Desktop Redirector : Not compatible

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Here's the situation on my brand new Fresh Bold. I purchased the upgraded DataViz Documents to Go Premium (to be able to create documents on the Bold).

I have 3 email accounts:
[email address], [email address] and [email address] (my employer's email).

My employer does not have a BES so I use Desktop Redirector on a dedicated PC, using Desktop Manager 4.6 (latest /greatest).

When I get email to either my GMAIL or ROGERS accounts (via BIS) and these emails have Word/PPT/XL attachments I can view/edit them pefectly.

Any email which I get via the Redirector arrives perfectly BUT there is no way to view/download the attachment. I get an error "This attachment type cannot be viewed on your device".

Another symptom on the Bold: In the message list, the "broken" emails do NOT show the paperclip icon for something attached. Ones sent via the BIS DO have the paperclip/envelope icon (and of course, they work fine in Documents to Go).

SO: Has anyone else come across this issue and (better yet) has anyone resolved it?

Some other things: I am running released Desktop Manager (4.6.0.12 from the BlackBerry.com website) and the OS on my Bold is 4.6.0.134 {i had the same issue on 4.6.0.125/6 as well}

My workaround is to forward the "redirected" email to my Rogers account but that adds some delays, and a lot more data to my plan than I would like - especially when roaming in another country.

Ideas?
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Old 09-04-2008, 10:18 AM   #2 (permalink)
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I don't think very many people use redirector anymore. I haven't seen much info on redirector and Docs To Go or HTML.
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Old 09-05-2008, 12:10 AM   #3 (permalink)
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Quote:
Originally Posted by John Clark View Post
I don't think very many people use redirector anymore. I haven't seen much info on redirector and Docs To Go or HTML.
The fun thing about being first is the learning curve. Sort of shaped like a cliff, actually.

Their are still limitations to the BIS implementation even for Exchange/OWA sites and that's why the redirector is still important. In our company alone there are about 6 of us (our Exchange is run by Windows maniacs who can't see past putting up a little BES implementation).

So - I'll leave the post up and collecting dust for a bit as I'm keen to see if there is a workaround.

(I'm a glass-half-full sort of guy).
Cheers!
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Old 09-05-2008, 12:36 AM   #4 (permalink)
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HAHAHAH Redirector.
Redirector doesn't support attachments mate.

hahaha. Sorry, it still gets me that people use DTR still.

BlackBerry Search Results

Article Name : Open Attachment option is not available on the BlackBerry device
Article ID : KB04279

Article JIST : "If BlackBerry Desktop Manager has been configured to use BlackBerry Desktop Redirector, the BlackBerry device user will not be able to view attachments. BlackBerry Desktop Redirector is not designed to allow attachment viewing."
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Last edited by Bru433 : 09-05-2008 at 12:41 AM.
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Old 09-05-2008, 12:47 AM   #5 (permalink)
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Hahaha yourself. I'm not happy about it either. It's the only workaround I have, sadly.

You're right: It's a RIM thing and not a DataViz thing. Strange that they didn't fix this, however, given that article is nearly two years old.

Thank you for finding the KB article and saving me some more abuse (other than the stuff you heaped on DTR )
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Old 09-05-2008, 12:51 AM   #6 (permalink)
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Np. Id love to dump on DTR more but at a certain point its like tripping a blind kid.
DTR is being phased out and will eventually go the way of Mail Connector (very, very soon I hope). One would have thought that when Unite was released that DTR would be junked, but no dice. DTR was always just a proof-of-point.
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Old 09-26-2008, 01:36 PM   #7 (permalink)
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Default I found this irritating also.

I just set up inbox rules so all my mail at work forwards to my hip. No more redirector, no more attachment woes.
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Old 10-21-2008, 04:05 AM   #8 (permalink)
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Wirelessly posted (Curve 8310)

Quote:
Originally Posted by gtayler
I just set up inbox rules so all my mail at work forwards to my hip. No more redirector, no more attachment woes.
How'd you do that? Is that in Outlook?
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Old 11-12-2008, 06:27 AM   #9 (permalink)
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Why not check out ExSafe, specially designed to cordinate office content between Blackberry and Desktops
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Old 04-16-2009, 01:46 PM   #10 (permalink)
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For those of you that say Redirector is passe' and going the way of the dinosaur, I have this to say. My BlackBerry Bold is my own; I bought it, I pay for it.

We have BES where I work, but I will never use it here. The BES has been set up for our tech support staff, and managers, thousands of people, all of which carry a BlackBerry. As such, the BES is very restrictive, and closely monitored for all activities that may be CLM's (Career Limiting Moves). I could get connected to that server today, but then, those rules and restrictions would be put on me.

I would rather use my AT&T BIS server, and the Redirector on my desktop. I sync my Bold once a day for meetings and tasks, and the Redirector forwards my work email along. So just because other people use a BES, doesn't mean that I want to use our BES.

And as far as forwarding your email with custom rules in Outlook - I tried that. Our security teams have Outlook locked down, where you can't do that. Security is tight here. The Redirector allows me to go around those restrictions, and get my work email on the weekends and at home.

Actually, it is better; because I am using the Redirector, and not BES, nobody knows when I receive or read an email.
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