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Old 09-04-2008, 09:53 AM   #1 (permalink)
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Default Major Problem - BES

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We have a BES in our corporate office.. Our power was out for about a day due to Hurricane Gustav. Everything turned back on as planned, Exchange server is up and running, BES Server is up and running, but none of the blackberrys are getting mail. THe users can use Blackberry messenger, and access the internet so it is not a network problem. The BES reports the last communication time with all blackberry's as 9-1-08, right before the power went out.

I have tried restarting services, tried restarting both servers and even tried to delete a user and re-activate his blackberry. The reactivation results in the email message showing up in outlook from RIM, but nothing else happens after that.

What could be causing this?
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Old 09-04-2008, 08:58 AM   #2 (permalink)
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Is the SRP ID showing connected on the BES?

What version of BES do you have?
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Old 09-04-2008, 09:29 AM   #3 (permalink)
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The SRP Status is Connected, and the BES Version is 4.1.5.24

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Old 09-04-2008, 12:09 PM   #4 (permalink)
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New thread found here:

Major BES Problem - Repost in proper Forum
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