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Old 09-12-2008, 08:39 AM   #1 (permalink)
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Default Desktop Manager Backup Failure

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I did a search but nothing turned up but I don't think I am the only person to have this issue. I am trying to backup my phone data and it fails. I went into advanced and backed up everything except the 'Messages' section and everything went through fine but I got a warning saying

'Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You can not restore or clear them.'

When I attempt to backup just the messages portion it also fails. Can too many messages cos this error? there are 1267 in total. IF it helps I am using DTM 4.6 on Vista SP1.

I also tried downgrading to version 4.5 of DTM and it still failed ... Any suggestions?


Thanks in advance for the help,

Chris
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Old 09-12-2008, 09:33 AM   #2 (permalink)
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Chris, too many messages, at least 1267, is not the problem. I have over 3,000 residing on my device at any one time.

Are you on a corporate BES?

You might try not backing up the address book, see how it works... if still not, try leaving the calendar out, and determine which module is failing.
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Old 09-13-2008, 07:40 PM   #3 (permalink)
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Wirelessly posted

Try searching for "backup". You'll find other threads here, including in the beta forum.

If you do advanced backup, choose everything except profiles & (If I recall) browser cache. Backup will succeed without these 2.
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Old 09-14-2008, 06:09 AM   #4 (permalink)
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Watch the progress during the backup and see where it hangs and ultimately fails. Mine fails on Profiles, and I have seen other posts. I tried a complete wipe and re-install, but that did not fix the problem. I would love to know if anyone has figured out a cure for this issue. The work around I use is the one suggested above: Use the Advanced feature, select all databases except the one causing the failure (probably profiles). Then, in the left hand pane after the databases transfer over, Save it.
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Old 09-17-2008, 09:37 PM   #5 (permalink)
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I have isolated it to my Messages however the same error happened on another PC with another Blackberry (my girlfriends) as well ... I am not willing to loose my messages as they are obviously the bulk of the information on my device. I bought a new device and i need to migrate from the old curve to the new BOLD. Everything was easily resolved by going back to 4.3 version of DTM.
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Old 09-17-2008, 09:40 PM   #6 (permalink)
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I think you have two of the same posts going here. DTM - Backup Failure
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Old 09-17-2008, 09:51 PM   #7 (permalink)
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so we'll close this one and keep just one going.

Please don't double post your questions... thanks.
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