10-15-2008, 11:11 PM
Join Date: Oct 2008
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| | HELP!! Device Software upgrade frozen
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Hi, I was hoping someone could help me urgently!
I am in the process of upgrading my 8100 device to device software version 4.5 and it has frozen at the Restore Device Data stage.
I understand that it can often take quite a while to work through the upgrade process, however it has now been 'restoring the device data' for over 1 hour.
Has anyone experienced this problem before and do you have any advice on what I should do? I was thinking the only thing I can do is disconnect the device.