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Old 10-21-2008, 11:35 AM   #1 (permalink)
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Default BES - Deleted Service Account Profile

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My first post & a cry for help already!

I inherited a BES 4.1 and the services were being run under the main domain admin 'Administrator' account, rather than as the BESAdmin service account, so I changed them to run under BESAdmin... everything looked ok, all services started fine. But then I deleted the old domain admin's profile off the box & now the users can't send or receive messages. Looking at the server manager the last connection time for the devices was just before I made the changes!!! Doh.

I have read the RIM document (after the event) about how to change the service account & everything seems in order, except for where it mentions exporting the registry key for the current user, ie the one that installed the software initially, which I can't do as the local profile doesn't exist any more.

If I just re-install over the top, logged on as the service account user, will all my current settings, policies etc be preserved, or do I need to wipe the lot and start again from scratch?

Any ideas?

Cheers,
Chrisall.
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Old 10-21-2008, 02:34 PM   #2 (permalink)
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It isn't quite as easy as to just change service account under BB services. How many BB users do you have?
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Old 10-21-2008, 02:40 PM   #3 (permalink)
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btw. I did not know you can delete built in domain Administrator account!? I guess you went where no man ever been before... but if that is the account then you may have some bigger issues on your network then just BB users...
http://www.blackberry.com/btsc/searc...00%20198536225
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Old 10-23-2008, 04:23 AM   #4 (permalink)
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Quote:
Originally Posted by fadmin View Post
btw. I did not know you can delete built in domain Administrator account!?
I didn't delete the Administrator account, I deleted the profile out of documents and settings on the BES box.

Cheers,
Chrisall.
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Old 10-23-2008, 04:27 AM   #5 (permalink)
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Quote:
Originally Posted by fadmin View Post
It isn't quite as easy as to just change service account under BB services. How many BB users do you have?
Hi,

I have a grand total of four users !!!

Cheers,
Chrisall
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