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Old 11-23-2008, 06:41 PM   #1 (permalink)
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Default Cannot get my computer to recognize the Desktop Manager

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New guy here, and right away, problems...

I'm having problems installing the software for my new 8330.

I've tried both the CD and the on-line installs, and have also checked the help files on-line for this issue.

Every time I try to do the Desktop Manager, it will unload, unzip, and start the install, and then halt when it cannot find the right database file.

Error text:

Quote:
Error opening installation log file. Verify that the specified log file location exists and is writable.
On-line help offers a solution, where you change the C:temp file to C:TEMP2, which I did (and re-started) according to directions, but I still cannot get the software to load.

I have a C:TEMP and a C:TEMP2 file, but when I do the recommended %TEMP% search, I come up with a file not found error.

Any suggestions? I bought this device so I could sync with my daily planner, and I really need it!

Here's what I'm trying to download:

Software Name: Desktop Manager 4.5.0 B16 English - With Media Manager
File Name: 450_b016_english.exe
Download Size: 192.265 MB
Language: English
Published Date: 06/20/2008

Thanks!
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Old 11-23-2008, 06:45 PM   #2 (permalink)
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Try DM 4.7 it works very well. And if you have vista, right click on the file and run as admin. Also make sure you download the file and not run the file.
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Old 11-23-2008, 06:45 PM   #3 (permalink)
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Sorry: https://www.blackberry.com/Downloads...93E4F3BB068C22
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Old 11-24-2008, 12:22 PM   #4 (permalink)
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Quote:
Originally Posted by zerog46 View Post
Try DM 4.7 it works very well. And if you have vista, right click on the file and run as admin. Also make sure you download the file and not run the file.

I'll try the download versus run thing, but the odd deal is that it also will not run from the CD, which should be running as a saved program.

I'll also see if I can do the "run as" thing as an admin.

The big issue seems to be a missing or non-availability for the C://TEMP file, possibly due to the file structure on this computer (partitioned so that everything saved goes to D).

Thanks for the help.

Last edited by glfredrick : 11-24-2008 at 12:24 PM.
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Old 11-24-2008, 12:36 PM   #5 (permalink)
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Just repeated the process -- same issue. Still no access to C:/TEMP.

I have to figure out how to write to that drive.

Edit:

I checked permissions, but still cannot write to C:TEMP

Also, when running the test %TEMP% (according to Blackberry help) it comes up file not found, even though I can browse to C:/TEMP at will.

Any ideas?

Last edited by glfredrick : 11-24-2008 at 12:54 PM.
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