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Old 12-02-2008, 01:48 PM   #1 (permalink)
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Default New blackberry storm upgrade problems

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Hi

i bought a blackberry storm from vodaphone on saturday. while i am waiting for the simcard to activate, i thought if get it all set up ready to use

i installed the software from the cd provided and opened DM to update the BB. i get an error saying "a fatal error has occurred..." and it wont update. i have no idea why

ive since downloaded the latest DM and still the same problems. i can transfer songs and data to and from the BB using the program it comes with (roxio?) so its not a problem with the connection

any ideas?

cheers
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Old 12-02-2008, 02:15 PM   #2 (permalink)
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Try this, make certain your USB cable is plugged to a rear USB port, not a USB hub, monitor port or a front USB port.
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Old 12-02-2008, 05:51 PM   #3 (permalink)
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tried every usb port i got

blackberry device manager says:

connection status
usb-pin-205blahblah connected
COM1 disabled
COM2 disabled

and like i said i can transfer music and videos to the BB via this just not run the DM update on it or upload applications via DM

so strange
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Old 12-02-2008, 06:02 PM   #4 (permalink)
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Have you rebooted the PC (unplug the BB first), allow the PC to fully reboot, then try it all again?
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Old 12-26-2008, 11:07 PM   #5 (permalink)
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Hi,
Please re-install the application from the CD and remove any old profiles that you may have had on your computer by going to control panel, remove blackberry, when the un-install shield for blackberry comes up, please make sure that you select remove all local profiles on your pc.

Thank you,

Robin
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