BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-02-2008, 01:48 PM   #1 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: vodaphone
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default New blackberry storm upgrade problems

Please Login to Remove!

Hi

i bought a blackberry storm from vodaphone on saturday. while i am waiting for the simcard to activate, i thought if get it all set up ready to use

i installed the software from the cd provided and opened DM to update the BB. i get an error saying "a fatal error has occurred..." and it wont update. i have no idea why

ive since downloaded the latest DM and still the same problems. i can transfer songs and data to and from the BB using the program it comes with (roxio?) so its not a problem with the connection

any ideas?

cheers
Offline  
Old 12-02-2008, 02:15 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,911
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

Try this, make certain your USB cable is plugged to a rear USB port, not a USB hub, monitor port or a front USB port.
Offline  
Old 12-02-2008, 05:51 PM   #3 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: vodaphone
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

tried every usb port i got

blackberry device manager says:

connection status
usb-pin-205blahblah connected
COM1 disabled
COM2 disabled

and like i said i can transfer music and videos to the BB via this just not run the DM update on it or upload applications via DM

so strange
Offline  
Old 12-02-2008, 06:02 PM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,911
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

Have you rebooted the PC (unplug the BB first), allow the PC to fully reboot, then try it all again?
Offline  
Old 12-26-2008, 11:07 PM   #5 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Telus
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi,
Please re-install the application from the CD and remove any old profiles that you may have had on your computer by going to control panel, remove blackberry, when the un-install shield for blackberry comes up, please make sure that you select remove all local profiles on your pc.

Thank you,

Robin
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Dell NF485 Black Toner Cartridge 1815dn - NEW - GENUINE - OEM
$55.0
Dell NF485 Black Toner Cartridge 1815dn - NEW - GENUINE - OEM pictureDLLPVTHG - OEM Toner
$91.04
DLLPVTHG - OEM Toner pictureOEM BULB with Housing for DELL 725-10112 Projector with 180 Day Warranty
$166.39
OEM BULB with Housing for DELL 725-10112 Projector with 180 Day Warranty pictureOEM BULB with Housing for DELL 311-8529 Projector with 180 Day Warranty
$166.39
OEM BULB with Housing for DELL 311-8529 Projector with 180 Day Warranty pictureOEM BULB with Housing for DELL M410X Projector with 180 Day Warranty
$166.39
OEM BULB with Housing for DELL M410X Projector with 180 Day Warranty picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.