09-30-2005, 01:26 PM
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| | Desktop Manager Cannot Connect to BlackBerry Handheld
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I have a user with Windows 98 who was recently upgraded from Lotus Notes 4.6.7 to Lotus Notes 6.5.2. She is currently using the BlackBerry Desktop Manager 3.6.3 with a 957 Handheld with OS 2.6.1.
She is able to configure the Desktop Manager to locate the handheld (it *is* detected on COM2 in the Connection Settings dialog), however, when she attempts to synchronize, the Desktop Manager just sits there, and never recongnizes the handheld. It does not start "Working" and never complete. It just doesn't start; thus the user cannot synchronize her handheld.
Has anyone else run into this? Is there something short of upgrading this user to Windows 2000 that could be done for this user to have her Desktop Manager begin to synchronize with her handheld?