BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-06-2009, 01:15 PM   #1 (permalink)
New Member
 
Join Date: Jan 2009
Model: 8303e
PIN: N/A
Carrier: Sprint
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Please help unistalling Software from Laptop

Please Login to Remove!

I'm a newbie here with Blackberry software.

My story. A user of mine had his Blackberry 8303e software installed on his WindowsXP laptop. He now has purchased a Blackberry 8330. He installed the software that came with the new phone and cannot get it to sync with the laptop.

It appears that the old 8303e software installed on the laptop is somehow affecting this. So our thought was to uninstall it. However, we cannot get this unistalled. it keeps asking for the path to the "Blackberry 8303e.msi" file. We've searched the entire hard drive and installation disks and cannot find the msi file to unstall this version of the software. All other attempts to unistall have failed. There appear to be two instances of the software in the Control Panel's "Add and Remove Programs" app.

Do you have any suggestions on how I can uninstall the Blackberry software from the laptop before having to reformat?

And Thanks in advance for anyone willing to throw their two cents in.

Last edited by jp2tech : 01-06-2009 at 02:07 PM.
Offline  
Old 01-06-2009, 09:14 PM   #2 (permalink)
BlackBerryForums.com Super Moderator
 
SteveO86's Avatar
 
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
Post Thanks: 0
Thanked 4 Times in 1 Post
Default

Do a google for Microsoft installer cleanup utility.

Download and install the utility, when you run it you should find an entry for the software you are trying to get rid, remove the entry from that utility.
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.

Follow me on Twitter
Offline  
Old 01-07-2009, 12:56 PM   #3 (permalink)
New Member
 
Join Date: Jan 2009
Model: 8303e
PIN: N/A
Carrier: Sprint
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Awesome...I've downloaded it and will give it a shot. I'll let you know if it works.

Thanks for your help.
Offline  
Old 01-07-2009, 02:09 PM   #4 (permalink)
Knows Where the Search Button Is
 
MetalMariachi777's Avatar
 
Join Date: Apr 2008
Location: Chelsea, MA
Model: 9000
OS: 4.6.0.167
PIN: 24A7179C
Carrier: AT&T
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Download a program called total uninstaller. Just the trial. Then, remove it. This nice little piece of software removes everything from that program including registry entries and such. I use it on every computer I work on.
__________________
It's better to reign in hell, than to serve in heaven.
Offline  
Old 01-07-2009, 02:12 PM   #5 (permalink)
Knows Where the Search Button Is
 
MetalMariachi777's Avatar
 
Join Date: Apr 2008
Location: Chelsea, MA
Model: 9000
OS: 4.6.0.167
PIN: 24A7179C
Carrier: AT&T
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Or go on google and type in "download Blackberry 8303e.msi" to see where the file is located or where it should be. If you don't have that file, download it and paste it into the directory
__________________
It's better to reign in hell, than to serve in heaven.
Offline  
Old 01-07-2009, 03:30 PM   #6 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,769
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default

Which should be very interesting as there is no such device as the 8303...
Offline  
Old 01-07-2009, 07:37 PM   #7 (permalink)
BlackBerryForums.com Super Moderator
 
SteveO86's Avatar
 
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
Post Thanks: 0
Thanked 4 Times in 1 Post
Default

Wirelessly posted

I would also be wary of downloading .msi/.exe or and executable froma random site..
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.

Follow me on Twitter
Offline  
Old 01-08-2009, 07:14 PM   #8 (permalink)
BlackBerryForums.com Super Moderator
 
SteveO86's Avatar
 
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
Post Thanks: 0
Thanked 4 Times in 1 Post
Default

Ran into this issue today at work, on my own laptp none the less.

Installing and running the Microsoft Installer Cleanup utility to remove the device manually does fix this issue. (ironic how it happens to today lol)
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.

Follow me on Twitter
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.