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Old 01-14-2009, 02:54 AM   #1 (permalink)
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Unhappy Autotext stuck on initializing.

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Hi Every one.

(As previously stated in my last thread) I am working on a service desk for a large department and there is a problem with some of the blackberry devices.

Problem

I have quite a few users on my BES that have been fully activated and working well for anywhere from 1 hour to 2 weeks, then loose email and internet. When the user goes to the activation screen Autotext stuck on "initialising".

Any ideas?


Cheers,
Tim

Infrastructure Background

System implemented July 2008
Have BES and BlackBerry Router Servers.
Running Windows 2003 R2 Standard x64 SP2
Using BlackBerry Manager version 4.1.6.9
Devices used 8100, 8310, 8700 & 8800
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