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Old 01-23-2009, 04:30 PM   #1 (permalink)
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Default BlackBerry Media Sync won't even install

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Upon installing and launching the app on my windows pc it crashes when I try to open it. Obliviously it is conflicting with some other app on this computer.

I don't even know where to start with this one.

Any suggestions as to how to debug this?
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Old 01-23-2009, 07:09 PM   #2 (permalink)
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Are you running any apps at the same time? When you mean your PC crashes does it freeze, BSOD, or something else?

Before launching it I would open the task manager (ctrl+alt+delete) and end and uneeded tasks then launch it.

What OS are you running on your PC? And which version of the Desktop Manager and Media Sync.
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Old 01-23-2009, 10:19 PM   #3 (permalink)
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I am running no other apps other than the desktop manager and media sync. Even when I try media sync by itself it won't even open. I just get a quick error message stating that the software has a problem and must close. The error message than closes on it's own quite quickly.

My OS is Windows XP Pro with Service pack 3 and the Desktop Manager is v 4.7.
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Old 01-24-2009, 09:47 AM   #4 (permalink)
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Do they still crash if you launch it without the BlackBerry or only when it's plugged in?

And just to confirm, both the desktop manager and media sync app both crash.
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Old 01-24-2009, 02:30 PM   #5 (permalink)
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Media Sync crashes but not Desktop Manager.

Crashes either plugged in or not.
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Old 01-24-2009, 06:43 PM   #6 (permalink)
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I would try and download Media Sync seperately, and attempt to install it that way.

BlackBerry - BlackBerry Media Sync – Tuned Up

See if that doesn't crash.

Do you have the latest version of iTunes?
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Old 01-30-2009, 04:32 AM   #7 (permalink)
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I have tried a separate download and install. The situation remains the same. Itunes is always updated. I have even tried running a registry cleaner program prior to an install. No luck.
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