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Old 02-16-2009, 02:09 PM   #1 (permalink)
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Default Solved a thorny sync problem...no wisdom, just tedious deleting, deleting, deleting..

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Just thought I'd post this for others who may be suffering out there...patience is rewarded, but it can take a very long time for the reward.

I had the old "The operation terminated unexpectedly" error and it suddenly started occurring 100% of the time yesterday when I sync'd my Outlook 2003 calendar to my 8130 Pearl. Always been able to resolve these types of problems before, but I was stuck this time for a couple days resolving it.

Steps I took:

- Battery pull on the Pearl
- Wiped calendar databases on Pearl
- Deleted Intellisync directory (C:\documents and settings\dawhit4\Application Data\Research In Motion\BlackBerry\Intellisync) on PC (multiple times)
- Upgraded from DM 4.5 to DM 4.6
- Deleted countless calendar events
- Deleted all calendar events that had any attachments

The failure dialog that appeared each time told me the event where the sync failed, e.g., "772 of 795."

I'd look at the sync log (View Log option in DM) and the log showed all the items processed down to event #772 where the log stops. So I'd go into my calendar and delete that event (#772), also deleted other events in the week before and after that event just to be sure, and would sync again, and the same error would occur again, failing on a different event number.

I.e., the number of the event where the failure occurs would change, but the error would be the same...per below...note that the total number of events kept decreasing as I deleted events, and the point at which the error occurred also decreased. Each time I deleted the event where it failed listed in the log, and also deleted events around that event, and it just kept crashing.

So the failure message would decrement...

797 of 829

795 of 828

781 of 814

776 of 799

772 of 795

760 of 786

And so on...

I've no idea why, since I was following the same process after each failure, but after the nth time of trying to sync, failing, deleting entries, and trying again, it worked.

Can't imagine how I suddenly had so many corrupted calendar entries, or if it really was only one or two bad entries, why they were mis-identified repeatedly in the sync log.

But I'm up and running again, and really wishing my company had BES...
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Old 02-16-2009, 07:58 PM   #2 (permalink)
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I don't see it mentioned in your post, but did you ever run ScanPST.exe on your PST files? That utility does work at repairing normal PST corruption/errors. It may have had a chance and fixed the corrupt entries, just not promising anything.

Note: Typically when PST files get 1.4-1.6 GB they begin to corrupt themsevles. (Granted I've seen PST's in the 10 GB Range work fine, but that's MS for you.)
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Old 02-17-2009, 10:49 AM   #3 (permalink)
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Good point.

Nope - I didn't think about it this time. I have tried it in the past w/out any success when dealing w/these types of errors, but would have tried it again had I remembered.
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Old 02-21-2009, 11:56 AM   #4 (permalink)
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Yea, those Microsoft utilities are usualy hit or miss, nothing inbetween.. They only work for a small portion of the time, but when they do work it does fix the problem.
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Old 02-26-2009, 01:58 AM   #5 (permalink)
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Yup - sometimes happy days, sometimes not.

I had the same problem come back again! So I did use scanpst this time, and it found and fixed errors.

But the sync failure continued.

Finally tracked down a few appointments that were causing problems by using the sync log again...deleted them and then re-accepted them and things have been fine since then (1 1/2 days).

Hopefully things will be stable again...the errors scanpst found may have been contributing to the problems, so am glad I ran it.
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Old 02-26-2009, 07:57 AM   #6 (permalink)
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I am having the same problem and haven't begun to troubleshoot. These are basic q: how do I "scan PST"? where is that program. And more simply: how do I find which calendar entry matches the number where the sync gets stuck?
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Old 02-26-2009, 08:33 AM   #7 (permalink)
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Do a search on your computer for the file "ScanPST.exe" it should show up in the results for you.
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