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Old 03-29-2009, 01:02 PM   #1 (permalink)
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Default "Unable to reconnect to the device during a multi-stage load operation" error.help..

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"Unable to reconnect to the device during a multi-stage load operation" error.

Need help need solution....

I can't upgrade my curve to new os 4.5... tried 80 times, im serious 80 times, and can only downgrade to 4.2...


Did anyone solve the error yet? any solutions on the web, i even tried the blackberry.net solution didnt work.... please post here only if u can help me, know how to fix this, or have the same problem as me.... thank you
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Old 03-29-2009, 01:07 PM   #2 (permalink)
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Are you connecting to a USB hub? I've seen this issue connecting to USB hubs. Have you tried a different USB port? Also, have you tried to reboot the PC?
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Old 03-29-2009, 01:09 PM   #3 (permalink)
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yes i tried all the 6 usb and yes i restarted ocmputer always failed
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Old 03-30-2009, 06:48 AM   #4 (permalink)
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could this be the problem... that its usb root hub?
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Old 04-01-2009, 11:11 AM   #5 (permalink)
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Try to uncheck Allow the computer to turn off this device to save power under properties of USB Root Hub > Power Management
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Old 04-01-2009, 11:51 AM   #6 (permalink)
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USB Root hub is normal..

Does your computer have any problem seeing normal USB Thumbdrives?

May want to try download the USB/Model Drivers and installing those.. What version of the desktop manager are you running?

This is either a hardware issue, or a normal driver issue.. If you took that screen shot while the BB was plugged into the computer.. Possibly hardware related since the computer doesnt even appear to see or make any attempt to load the BB device/driver.

Have you tried plugging your BB into another computer?
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Old 04-01-2009, 07:41 PM   #7 (permalink)
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Quote:
Originally Posted by fadmin View Post
Try to uncheck Allow the computer to turn off this device to save power under properties of USB Root Hub > Power Management
thats how i always did it....
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Old 04-01-2009, 07:43 PM   #8 (permalink)
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Quote:
Originally Posted by SteveO86 View Post
USB Root hub is normal..

Does your computer have any problem seeing normal USB Thumbdrives?

May want to try download the USB/Model Drivers and installing those.. What version of the desktop manager are you running?

This is either a hardware issue, or a normal driver issue.. If you took that screen shot while the BB was plugged into the computer.. Possibly hardware related since the computer doesnt even appear to see or make any attempt to load the BB device/driver.

Have you tried plugging your BB into another computer?
no

used dm 4.3 4.5 4.6 4.7 all failed recently i used 4.6 and 4.7 tho

no bb wasnt plugged in when i took the ss
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Old 04-02-2009, 07:40 AM   #9 (permalink)
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Plug the BB in and take another screen shot of the device manager.

When you said no, did you say no to my question "Does your computer have any problem seeing normal USB Thumbdrives?" So you computer see USB thumbdrives just fine right?
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Old 04-02-2009, 08:24 PM   #10 (permalink)
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Quote:
Originally Posted by SteveO86 View Post
Plug the BB in and take another screen shot of the device manager.

When you said no, did you say no to my question "Does your computer have any problem seeing normal USB Thumbdrives?" So you computer see USB thumbdrives just fine right?
i dont understand ur question about usb thumbdrivers


heres the ss

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Old 04-03-2009, 04:47 PM   #11 (permalink)
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Your computer seems to reconize the BB just fine.

I would sync your BlackBerry.. Back it up and wipe it, then try to upgrade to 4.5 after the upgrade resync/restore your old data.
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Old 04-03-2009, 05:02 PM   #12 (permalink)
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Quote:
Originally Posted by SteveO86 View Post
Your computer seems to reconize the BB just fine.

I would sync your BlackBerry.. Back it up and wipe it, then try to upgrade to 4.5 after the upgrade resync/restore your old data.
that is what i did i backed it up, wiped it, and then tried upgrading, but i get the multi stage error, so i have to downgrade to 4.2 cuz i can't get 4.5 on this phone
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Old 04-03-2009, 05:06 PM   #13 (permalink)
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And you wiped all 3rd party apps as well?
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Old 04-03-2009, 05:07 PM   #14 (permalink)
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i just wiped it with jl cmder got the 507 thing adn then went upgrading to 4.5 but always fail with the multi stage load operation error

Last edited by Kretus : 04-03-2009 at 05:12 PM.
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Old 04-03-2009, 05:26 PM   #15 (permalink)
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Even with JL_CMDer.. hmm are you able to try and use another computer?

The USB connection isn't loose is it? (Doesn't wiggle too much right?)
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Old 04-03-2009, 06:45 PM   #16 (permalink)
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Quote:
Originally Posted by SteveO86 View Post
Even with JL_CMDer.. hmm are you able to try and use another computer?

The USB connection isn't loose is it? (Doesn't wiggle too much right?)
tried with other computer always failed...

the usb connection isnt loose
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Old 04-03-2009, 06:50 PM   #17 (permalink)
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Wow..

So we ruled out the computer... Completely wiped the BB with JL_CMDer..

What version of 4.5 is this exactly, maybe we should try another one.
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Old 04-03-2009, 07:36 PM   #18 (permalink)
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i tried teh .81 and the .124.... and blackberry.net update
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Old 04-03-2009, 07:49 PM   #19 (permalink)
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Hmm. Your device doesn't happen to be under warranty still does it?

Are you able to try this in a second computer?
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Old 04-03-2009, 07:51 PM   #20 (permalink)
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no warranty bought it from ebay, from china....



i tried on 2 computers always failed


It always stops at waiting for initialization and then i get this error "Unable to reconnect to the device during a multi-stage load operation" error.
What i need help with is updating to 4.5 not unbricking
please help

i tried all the methods....

no micro sd card in

tried 2 batteries
and
tried 2 computers windows xp, no laptops

also unchecked the " allow the computer to turn off this device to save power " in the usb root hub

i tried 4.2,4.3,4.5,4.6 ,4.7 dms

and i tried 4.5 os from tmobile and att


none worked

i even tried the blackberry.net update


I have bb curve 8320
no Data plan
not a laptop, im using desktop


right now im using os 4.2



tried about 85 times overall getting os 4.5

please help!!


Yes i removed the vendor file

Last edited by Kretus : 04-03-2009 at 07:53 PM.
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