BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 04-01-2009, 02:07 PM   #1 (permalink)
New Member
Join Date: Jun 2008
Location: Newcastle, Ontario
Model: 8310
Carrier: Rogers
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unplugging Curve 8310 after synchronization restarts computer

Please Login to Remove!

Our small office has a Windows Server 2003 (R2, Standard Edition, SP2) machine running Terminal Services. We have BlackBerry Desktop Manager installed which syncronizes with two Blackberries over USB (the users login using Remote Desktop client).

There have been two recent occurances where the server restarted following a synchronization with the Blackberry Curve 8310 (v4.2.2.163 platform, I think). Both of these times there was an incoming phone call during the synchronization process, though the call wasn't answered. The synchronization appears to have been successful (I hate how it just disappears when it is done, without giving an "A-OK" message). The server restarted when the BlackBerry was unplugged. The Event logs for System and Application don't have any entries at the time of restart.

In the past we'd tried a later version of BlackBerry Desktop Manager and there was an issue with it, the Windows Server 2003, and the third-party application with synchronize Contacts and Calendar with (AgentOffice). So I'm not too keen on just upgrading right away.

Anybody else have problems with incoming phone calls causing crash / restart issues with Desktop Manager? Any suggestions?

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.