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Old 04-09-2009, 10:52 AM   #1 (permalink)
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Question Unknown email account appears on BB. I cant get rid no matter what.

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I had a user that broke his BB and I replaced it with a used one I got off eBay. I wiped it clean and installed the latest version of handheld software and off we go. Later that day this weird Internet email account showed up on the "new" BB. We use a BES with an Exchange server. I tried everything I could to get rid of it, but couldn't. Finally the solution I gave him was to hide the icon anytime it appeared. Cool!

Fast forward a full year (last week) and I bought this user a brand new Curve AND ported their number from AT&T to T-mobile. I couldn't believe it when he brought the new phone up and there was that silly [email address] Internet email account that magically surfaced on his new BB. How the #$%^ do I get rid of this. The user is being rude and telling me his emails are magically showing up with the unknown account names address.

I might add that this account does not belong to the user.
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Old 04-09-2009, 04:00 PM   #2 (permalink)
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The address was associated to the previous owner of the device you purchased off of eBay. Since it's a new device, delete the service book for that account. Options > Advanced Options > Service Books. Highlight the account, press the menu key and select delete. It was most likely carried over when you activated the new device on the BES. It should not be pushed back since it's no associated to this device.
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Old 04-09-2009, 05:15 PM   #3 (permalink)
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Quote:
Originally Posted by jsconyers View Post
The address was associated to the previous owner of the device you purchased off of eBay. Since it's a new device, delete the service book for that account. Options > Advanced Options > Service Books. Highlight the account, press the menu key and select delete. It was most likely carried over when you activated the new device on the BES. It should not be pushed back since it's no associated to this device.
I am almost certain I tried this way back when, but since it has been over a year I will most certainly try again.

Let's just say that I did do this well over a year ago and the account came back. What would be my next step if this were the case?
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Old 04-09-2009, 05:19 PM   #4 (permalink)
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PIN: <- Where do I find this?
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The reason it came back is due to the bellsouth.net address being associated with that device's PIN number. The previous user set that account up on their BIS site and never removed it before selling the device.

Since you're no longer using that device, this account will not be pushed to your device as it has a different PIN. When you activated it on the BES, it copied all the service books over. That's why it's showing on there now. Once you delete the service book, it should not reappear. Does this make sense?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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