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Talking BlackBerry Encyclopedia
Posts: 337
Join Date: Apr 2005
Location: Maryland
Model: 7250
Carrier: Verizon
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11-22-2005, 09:51 AM
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Originally Posted by BB_WayCool
Here we go. Upgraded my 7250 very carefully and all went well. Actually got some emails in when the upgrade completed. 1X was still there, so I did a *228/1 to update the program and now I get data connection refused. I suspect that my broadband access was not added properly. Customer service told me that it was not an add on feature, but a replace for the old unlimited plan at the same price....whatever. When my BB finally reboots, I will be on the phone with support, who chances are will either not know what is going on or can't help because something hasn't been enabled. I have dealt with Verizon Wireless before and always on the bleeding edge. There is a lot of pain, but once things get set right, it runs. Will update when complete.
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Instead of dialing *228 Dial *22899 to get connected.
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Thumbs Must Hurt
Posts: 153
Join Date: Nov 2005
Model: 8300
Carrier: AT&T
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11-22-2005, 09:51 AM
I wonder if Verizon released as expected to get a jump on Cingulars 8700.. From what I understand, EVDO is leaps and bounds ahead of EDGE and this move clearly gives Verizon the step up in high speed connections.
Besides the (obvious) international capabilities of the 8700, for a CDMA (read USA/Canda) use only, what advantages (sans 4.1 which I imagine the 7250 will get sometime soon) does the 8700 have that make it a worthwhile device?
I believe krad stated that once you got used to the 8700, it was after all a blackberry, if that is true.. it would seem that the 7250 evdo is the better option.
Thoughts?
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Talking BlackBerry Encyclopedia
Posts: 337
Join Date: Apr 2005
Location: Maryland
Model: 7250
Carrier: Verizon
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11-22-2005, 09:54 AM
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Originally Posted by BGCapt10
I just got off a three way with data technical support and customer service. It took some time with data technical support (I actually had to give them the firmware website on smithmicro because they thought I meant the Blackberry 7130); however, customer support knew exactly what I was talking about. They added the Blackberry Broadband Connect (no charge) to my account which required me to have the unlimited plan blackberry data plan. I didn't pay close attention, but I think the code started with 17***. Not sure how big their call center is or how it even works, but the CS's rep name was Tiffany.
-David
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David,
Code is 71764
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Knows Where the Search Button Is
Posts: 16
Join Date: Oct 2005
Model: 8830
Carrier: verizon
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11-22-2005, 09:54 AM
I finally got it to work. My problem was the blackberry was timing out during authentication. It took about 20 min with a 2nd tier data person. I have the 10mb plan and was told that there is no extra charge. We will see.
Craig
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Knows Where the Search Button Is
Posts: 34
Join Date: Apr 2005
Model: 8300
Carrier: AT&T Wireless
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11-22-2005, 10:08 AM
I've also been able to tether with the VZW Access Manager on the SmithMicro site. It puts the blackberry into a Wireless Modem Mode (banner at the top). Now here's the real question, is it MOU or included in our data plans.
-David
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Knows Where the Search Button Is
Posts: 49
Join Date: Aug 2004
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11-22-2005, 10:12 AM
It always has to happen to someone. I think I am up the creek without a paddle. After getting data connection refused, I took the battery out to reboot and have the hourglass going now for a good 15 minutes, which even for this device is too long and that is on my second try. Will call VZW support, but will probably have to take it in for a manual reload.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 10:18 AM
Quote:
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Originally Posted by BB_WayCool
Here we go. Upgraded my 7250 very carefully and all went well. Actually got some emails in when the upgrade completed. 1X was still there, so I did a *228/1 to update the program and now I get data connection refused. I suspect that my broadband access was not added properly. Customer service told me that it was not an add on feature, but a replace for the old unlimited plan at the same price....whatever. When my BB finally reboots, I will be on the phone with support, who chances are will either not know what is going on or can't help because something hasn't been enabled. I have dealt with Verizon Wireless before and always on the bleeding edge. There is a lot of pain, but once things get set right, it runs. Will update when complete.
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Not sure if this is your problem, but you should've done a *228/2, not *228/1. I think option one is for programming a brand new phone.
Now you can call me STORMin' Norman, except my name isn't Norman.
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 10:20 AM
Ok, got it done. Here's the how-to. Call 866-788-9387 Select Option 2 Option 2 Option 2
Tell them you want to add BroadbandAccess Connect. The feature code is 71764 no additional charge. Basically 71764 replaces the standard BB Unlimited code from what I understood.
Load the 4.0.2 software. When the phone comes up, it will say DATA CONNECTION REFUSED. The EVDO won't take effect until you do a *22899 which tells the phone to download the new feature code. Once connected, do a Register Now to make the phone download the new Preferred Roaming List which will tell the phone to roam into EVDO first and 1xRTT second.
I won't be able to try this for a while though. Our only 7250 user is a regional VP
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 10:21 AM
Quote:
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Originally Posted by BB_WayCool
It always has to happen to someone. I think I am up the creek without a paddle. After getting data connection refused, I took the battery out to reboot and have the hourglass going now for a good 15 minutes, which even for this device is too long and that is on my second try. Will call VZW support, but will probably have to take it in for a manual reload.
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After big software updates the phone typically takes 30 minutes to reboot.
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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New Member
Posts: 9
Join Date: Feb 2005
Model: 8100
Carrier: Cingular
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11-22-2005, 10:24 AM
Have any consumers had luck getting this added? The reps are sticking with this is a business only feature and will be release to consumers 1st Q 2006.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 10:26 AM
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Originally Posted by BGCapt10
One other thing the Data Support Team told me to do once I was activated was to go under the HRT under options. Click on the first entry and do a "Register Now".
-David
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Thanks for the advice, didn't help. I still don't see 1XEV on my home screen. It looks like I may have to call VZW back.
I had the BroadbandAccess Connect added to my account, then downloaded the desktop manager software v4.1, then installed the firmware upgrade. I then did both a *228/2 and a *22899, followed David's advice above and registered the first entry in the HRT, have removed the battery several times and still do not get the 1XEV on my home screen.
Does anybody see any steps I am missing before I call tech support? I bet they're getting hit with a lot of calls today, the vast majority from BBForum community members!
Now you can call me STORMin' Norman, except my name isn't Norman.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 10:29 AM
Quote:
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Originally Posted by esemay
Have any consumers had luck getting this added? The reps are sticking with this is a business only feature and will be release to consumers 1st Q 2006.
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Yeah, got it added first call. It's the same price as VZW's current BB unlimited data plan but has the BroadbandConnect Access feature included. So in reality, you are in essence "changing" your data plan from the BB unlimited data plan to the BB unlimited data plan w/BroadbandConnect Access, that's how it was explained to me. And believe me, if your rep is saying it is a business-only feature, he/she is either completely wrong, or a good deal of us snuck by this requirement. Keep trying, you may need to move up the hierarchy a bit and speak to someone with some clout.
Now you can call me STORMin' Norman, except my name isn't Norman.
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New Member
Posts: 5
Join Date: Nov 2005
Model: 8703e
Carrier: Verizon Wireless
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11-22-2005, 10:33 AM
Does anyone have the I2K Code?
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Knows Where the Search Button Is
Posts: 34
Join Date: Apr 2005
Model: 8300
Carrier: AT&T Wireless
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11-22-2005, 10:34 AM
Quote:
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Originally Posted by dkmadrid
Thanks for the advice, didn't help. I still don't see 1XEV on my home screen. It looks like I may have to call VZW back.
I had the BroadbandAccess Connect added to my account, then downloaded the desktop manager software v4.1, then installed the firmware upgrade. I then did both a *228/2 and a *22899, followed David's advice above and registered the first entry in the HRT, have removed the battery several times and still do not get the 1XEV on my home screen.
Does anybody see any steps I am missing before I call tech support? I bet they're getting hit with a lot of calls today, the vast majority from BBForum community members!
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I guess I have to ask the obvious question, are you currently in an area covered by EVDO?
-David
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New Member
Posts: 9
Join Date: Feb 2005
Model: 8100
Carrier: Cingular
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11-22-2005, 10:35 AM
2nd time is a charm. Here in NY the feature code is MNAI3. Downloading the software now - hopefully it works.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 10:39 AM
Quote:
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Originally Posted by BGCapt10
I guess I have to ask the obvious question, are you currently in an area covered by EVDO?
-David
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You would think that's an obvious question that I would have already answered for myself, but I had not.
I checked the BroadbandAccess coverage and my home city is not included. Looks like its only major US cities that are currently covered. I am assuming that Broadband Access and EVDO are synonymous, someone please correct me if I am wrong.
If so, that explains it. What's interesting is that if I'm not in the coverage area my browsing speed has still increased. I'll be making a trip to Denver, CO in the next few days, that will tell me for sure.
Now you can call me STORMin' Norman, except my name isn't Norman.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 10:41 AM
Quote:
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Originally Posted by esemay
2nd time is a charm. Here in NY the feature code is MNAI3. Downloading the software now - hopefully it works.
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When you say feature code, are you talking about the code you would give the VZW tech so they would know what to add to your data plan (BroadbandAccess feature code)?
Glad you got it working!
Now you can call me STORMin' Norman, except my name isn't Norman.
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 10:42 AM
I declare this thread needs to be stickied!
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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New Member
Posts: 5
Join Date: Nov 2005
Model: 8703e
Carrier: Verizon Wireless
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11-22-2005, 10:45 AM
Quote:
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Originally Posted by esemay
2nd time is a charm. Here in NY the feature code is MNAI3. Downloading the software now - hopefully it works.
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This is the code that the tech added to mine as well. We are working on it still though. Says I am still showing a 1x profile.
Last edited by stooley : 11-22-2005 at 10:49 AM.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 10:52 AM
Quote:
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Originally Posted by stooley
This is the code that the tech added to mine as well. We are working on it still though. Says I am still showing a 1x profile.
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Where in NY are you located?
I think I'm having some problems because I live in Colorado, but Denver is the only city that appears to have BroadbandAccess coverage. May be the same issue for you, not sure. I'll probably make a call here soon to VZW so I can lay this whole thing to rest and know where I stand.
Now you can call me STORMin' Norman, except my name isn't Norman.
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 10:54 AM
Maybe we need to figure out what these differing feature codes do.
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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New Member
Posts: 5
Join Date: Nov 2005
Model: 8703e
Carrier: Verizon Wireless
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11-22-2005, 10:54 AM
Quote:
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Originally Posted by dkmadrid
Where in NY are you located?
I think I'm having some problems because I live in Colorado, but Denver is the only city that appears to have BroadbandAccess coverage. May be the same issue for you, not sure. I'll probably make a call here soon to VZW so I can lay this whole thing to rest and know where I stand.
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I am in IL, STL Metro
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Thumbs Must Hurt
Posts: 101
Join Date: May 2005
Model: 8900
OS: 4.6.1.133
PIN: up
Carrier: T-Mob
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11-22-2005, 10:59 AM
Quote:
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Originally Posted by esemay
Have any consumers had luck getting this added? The reps are sticking with this is a business only feature and will be release to consumers 1st Q 2006.
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i called and just said that I had downloaded the software, and it was giving me a data connection refused error. the rep added "EVDO Allowance" to my plan, and now everything seems to be working smoothly. I get faster browsing speeds, even though I'm in a fringe area.
there is a difference bt. 1x, 1X, and 1XEV. just fyi for the guy thats in CO. 1X I assume is faster than 1x, which is what everyone was operating on before the update.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 11:00 AM
Quote:
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Originally Posted by stooley
I am in IL, STL Metro
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LOL, sorry! It was your post but I was reading esamay's quote. Were they able to get it to work for you?
Now you can call me STORMin' Norman, except my name isn't Norman.
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Thumbs Must Hurt
Posts: 141
Join Date: Jun 2005
Model: 7130e
Carrier: none
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11-22-2005, 11:03 AM
Besides EVDO (THE most important feature) has anyone noticed any other differences? ie, better microphone selectivity, different themes, etc?
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Thumbs Must Hurt
Posts: 101
Join Date: May 2005
Model: 8900
OS: 4.6.1.133
PIN: up
Carrier: T-Mob
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11-22-2005, 11:04 AM
oh one more thing - I'm located in Westchester, NY. I'll be in manhattan tomorrow, so I'll let everyone know what its like there.
so far, what I've noticed is that the 7250's hourglass appears a lot more, and it says loading at the bottom (no arrows at the top.. only in the first few seconds).. this makes me think that the processor is now the limiting factor, and the network is plenty fast enough to keep up with it now.
also, has anyone confirmed whether voice calls take precedence over data now? I tried calling my phone a few times while using verichat, and it always rings, as opposed to before, when it would go to voicemail 50% of the time. I just want to confirm that other people have experienced this as well.. if so I can leave on verichat 24/7!!!!
woot woot
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Thumbs Must Hurt
Posts: 101
Join Date: May 2005
Model: 8900
OS: 4.6.1.133
PIN: up
Carrier: T-Mob
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11-22-2005, 11:05 AM
Quote:
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Originally Posted by animlmed
Besides EVDO (THE most important feature) has anyone noticed any other differences? ie, better microphone selectivity, different themes, etc?
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there is the MUCH improved calculator.. also, theres another program called password keeper that securely stores your passwords.
so far, in my 30 min phone call with verizon, the bluetooth seems to work about the same, speaker loudness seems to be the same.. not sure about microphone selectivity - I'm at a quiet office now
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 11:10 AM
Quote:
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Originally Posted by animlmed
Besides EVDO (THE most important feature) has anyone noticed any other differences? ie, better microphone selectivity, different themes, etc?
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There is also the feature to now create recurring tasks, which is great. Also, all PIM functions can be further defined by category. Calculator is a big improvement, but I can't say I've noticed a difference in the speaker/microphone yet.
Now you can call me STORMin' Norman, except my name isn't Norman.
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CrackBerry Addict
Posts: 704
Join Date: Aug 2005
Location: Columbus, OH
Model: S2
OS: 5.0
Carrier: Verizon
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11-22-2005, 11:30 AM
Just did the upgrade and *22899 - BOOM 1XEV
Did some surfing and WAY faster, real nice...<does the happy dance>
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Thumbs Must Hurt
Posts: 141
Join Date: Jun 2005
Model: 7130e
Carrier: none
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11-22-2005, 11:33 AM
I had 1XEV come up on the phone and now, it is terlling me data connection refused and there is a 1x now....
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 11:38 AM
Quote:
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Originally Posted by animlmed
I had 1XEV come up on the phone and now, it is terlling me data connection refused and there is a 1x now....
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Did you follow my How-To?
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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New Member
Posts: 5
Join Date: Nov 2005
Model: 8703e
Carrier: Verizon Wireless
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11-22-2005, 11:39 AM
Yea, I talked with the tech and he added (EVDSB) BROADBANDACCESS SER and (MNAI1) BBA CONNECT UNL DAT ( $ 30.00 )
The $30 package is suppose to allow me to use it with VZAccess Manager for a tethered solution....We will see.
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Thumbs Must Hurt
Posts: 141
Join Date: Jun 2005
Model: 7130e
Carrier: none
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11-22-2005, 11:41 AM
Quote:
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Originally Posted by stonent
Did you follow my How-To?
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The only thing I did not follow was this:
do a Register Now to make the phone download the new Preferred Roaming List which will tell the phone to roam into EVDO first and 1xRTT second.
When does it allow me to do that option? When I connect to *22899 it begins to do things automatically.
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 11:50 AM
Quote:
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Originally Posted by animlmed
The only thing I did not follow was this:
do a Register Now to make the phone download the new Preferred Roaming List which will tell the phone to roam into EVDO first and 1xRTT second.
When does it allow me to do that option? When I connect to *22899 it begins to do things automatically.
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Wrench > Host Routing Table > Click > Register now
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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CrackBerry Addict
Posts: 712
Join Date: Feb 2005
Location: Pueblo, CO
Model: 9530
Carrier: Verizon
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11-22-2005, 11:53 AM
Quote:
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Originally Posted by animlmed
The only thing I did not follow was this:
do a Register Now to make the phone download the new Preferred Roaming List which will tell the phone to roam into EVDO first and 1xRTT second.
When does it allow me to do that option? When I connect to *22899 it begins to do things automatically.
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It's the first value in the Host Routing Table found in the Options menu. Clickwheel it and select 'Register Now'.
Now you can call me STORMin' Norman, except my name isn't Norman.
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Thumbs Must Hurt
Posts: 141
Join Date: Jun 2005
Model: 7130e
Carrier: none
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11-22-2005, 11:56 AM
Quote:
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Originally Posted by stonent
Wrench > Host Routing Table > Click > Register now
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Boy do i feel dumb, but I'm going to ask another dumb one...
There are a number of ones to choose from the list to activate. Do i choose the top one? (Verizon 240) Or is there one from the list that would be best?
Edit: well, I guess that answers my question! I'm in the process of doing it now. Will see what happens...
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Thumbs Must Hurt
Posts: 141
Join Date: Jun 2005
Model: 7130e
Carrier: none
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11-22-2005, 12:04 PM
OK, here is what I have done so far: I called verizon and Had them add code 71764 to my account. I updated the phones software and had it say 1XEV for a moment, then flash to 1x (little x) and say data connection refused. I called *22899 and once connected, selected Wrench > Host Routing Table > Click > Register now and picked the first one in the list (Verizon 240). It told me update successful and then I did a reset on the phone. I turn the phone on and then it flashed 1XEV for a moment and goes right back to 1x (data connection refused). Any thoughts on what to do now?
Last edited by animlmed : 11-22-2005 at 12:08 PM.
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BlackBerry Extraordinaire
Posts: 1,724
Join Date: Oct 2004
Location: Dallas, Texas
Model: 7130e
PIN: FFFFFFFF
Carrier: Sprint
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11-22-2005, 12:15 PM
Quote:
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Originally Posted by animlmed
OK, here is what I have done so far: I called verizon and Had them add code 71764 to my account. I updated the phones software and had it say 1XEV for a moment, then flash to 1x (little x) and say data connection refused. I called *22899 and once connected, selected Wrench > Host Routing Table > Click > Register now and picked the first one in the list (Verizon 240). It told me update successful and then I did a reset on the phone. I turn the phone on and then it flashed 1XEV for a moment and goes right back to 1x (data connection refused). Any thoughts on what to do now?
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Call back to data support on the number above and have them check it out.
Stonent
8220 w/ No Data Plan
Prior: BES: 7510, 7520, 7290, 7230 OWA: 7130e
Post your question on the forum, don't PM me.
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Thumbs Must Hurt
Posts: 160
Join Date: Jun 2005
Model: Storm
Carrier: Verizon Wireless
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11-22-2005, 01:12 PM
I called them up today and had them add the Broadband Access provision to my account, just for EV on my Berry, not tethering.
Took about 25 minutes on the phone (most of it on hold,) but they got it done, and it works like a charm.
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BlackBerry Extraordinaire
Posts: 2,622
Join Date: Jun 2005
Location: NJ, USA
Model: 9630
Carrier: Verizon
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11-22-2005, 01:17 PM
Quote:
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Originally Posted by BB_WayCool
It always has to happen to someone. I think I am up the creek without a paddle. After getting data connection refused, I took the battery out to reboot and have the hourglass going now for a good 15 minutes, which even for this device is too long and that is on my second try. Will call VZW support, but will probably have to take it in for a manual reload.
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It took 27 minutes for me to finish the upgrade so 15 is not out of the uestion, we have to learn patience when upgrading the initial reaction is to take the battery out in the middle of it and that can cause more problems that it can fix, put it down let it be and it will eventually be happy.
* * * AONEHOBO * * *
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