Mistaken Post.

So I drove from Boston to New York today... my BB was switching from 1XEV to 1x to 1X all day long... which is probably why my battery was down 2 bars by 8pm with minimal usage throughout the day... usually I have full battery or just one bar down by midnight... the constant switching between 1x and evdo does drain the battery more. Of course I was driving through fringe areas...so hopefully when I return to Boston my battery life will return to normal.

I do have a problem though... ever since I entered Connecticut...and until now (in NY)... I have a solid triangle roaming indicator next to the 1XEV. WTF? I called CS and they checked my account... didn't see any reason why I'd have a roaming indicator...suggested I try *228, 2, but that didn't get rid of it. I have America's Choice... and Unlimited Data... CS said any roaming charges would be credited back... but that's just a temporary fix. I want the roaming indicator problem fixed period.

Anyone know why I have a roaming indicator? And what I need to do to get back to normal? In the 4 years or so since I've had America's Choice I don't think I've ever gotten a roaming indicator...on any of my phones... and I've travelled across the country.

Help with the roaming indicator! Please!

FYI I followed all the steps in Mark's guide except for the HRT registering. My EVDO and browser worked fine without doing that step, and the tech on the phone said I didn't need to re-register either... so I didn't. Not sure if that could be the culprit... doesn't seem like there's any connection between re-registering and roaming... but... who knows.

Hanwei

I would re-register since there is always some sort of reprovisioning with it. The other side of the coin is to try it since at worst it wont hurt your situation any. I did the re-registering and have been all over with my phone for two days and have not had any roaming triangle show up at all.

P.S. Afterthought, so far everything that was at the site were we downloaded from has played exactly as they described it and they did point out the fact that you should re-register as one of the steps. The other point is what I have been saying all along the lower lever techs really are not quite sure what is going on and I would really not take what they say as facts.

Just re-registered through the HRT step... Roaming indicator still there... Rebooted the BB... Roaming indicator still there... :( someone help!

I have spent much time today with VZW CSR and have EVDO and a roaming triangle. The end comment - "you shouldn't have that - we'll check into it and call you". They said that I was not roaming according to their system - we shall see...

I think we all should use the line "I have a friend in another state that had it done can I e-mail you a screenshot of what it should look like?"

I upgraded our BES yesterday to get to the right version to allow BT connections in the IT Rules. According the BB website support section, BES v 4 SP 3 is required. Two rules in there are defaulted to disallow connections via BT to a computer.

I changed the IT Policy to allow these connections, then tried again. When I find my laptop, I do not get any BT services to show up on the Berry BT settings.

Has anyone had any luck getting the BT Serial Service to work with their device. I would like to give it a try, if for no other reason than to say I did it!

Give it time. I think it might be a bug in the new firmware. I had the same problem and spent hours with tech. support only to have them say, "We don't know." I tried everything from wiping the BB, hard/soft reset, data/voice PRL updates. In the end, it finally went away. I have a feeling when the system handed me from one tower to the other it finally corrected itself.

In regards to roaming, the CSR told me that with America's Choice Plan, the phone can't roam under any circumstances. If the phone roams it will lose signal altogether, so she assured me there would be no roaming charges.

-David

wow...that makes me feel much better. Although I drove through all of CT and NY state with it roaming... ie: passed from tower to tower and still roaming. anyway... hope it goes away soon. Thanks for some hope!

Hanwei

the various codes just muddy things up. most of the problems w tethering were on their end not the pc side. after they got it set, my billing service profile shown on web site wont show new features for another day or two they say.

question on tethering: will the bb get power thru the usb cable or run entirely off bb battery?

Afterthought: When I return to Boston at the end of the weekend the roaming indicator will most likely go away. However, that doesn't mean it won't return once I leave the state again in the future.

CS told me to go into a store and have them update the software/upload a tower list. I'm going to do this tomorrow while I'm in NY to make sure the triangle goes away while I'm not in Boston.

After spending about 3hrs Wed night trying to get VZW to properly upgrade my acct to EVDO(they didn't do it right the 1st time and I was getting "data connection refused") now I am noticing it goes from 1XEV to 1x to "Data Connection Refused" every few hrs.

Anyone else see this behavior?

If I turn Wireless off and then on, it usually comes back to 1XEV.

I have updated *22899 and registered from the Host Routing Table a few times.

I am in Central NJ with full signal in my house.

same here. comes and goes. most of the time it suffices to turn wireless on and off for it to work again.

I'm also in New Jersey and experiencing the same problem where it goes from 1x to 1xEV. I had the issue with 'Data Connection Refused' but it seems to have gone away.

NJBB were abouts i NJ are you. I am in the northern Part of the state, near Montclair, and I have not had those issues. From day one I have had 1XEV and have not had the dreaded "Data Connection Refused" show up even once. Did you re-register the phone.? When I did this the tech stressed the fact that after I did the *22899 I had to go to the HRT and re-register the phone which I did promptly.

I'm in Plainsboro, and yesterday driving up the turnpike the EV signal would go in and out. I did the *22899 and HRT update soon after the change was made to my account with no luck. I plan on placing a call to Verizon support today to see if it can be fixed.

Jumping between 1x and 1xEV and then getting a connection refused is the identifier that they did not properly set up your account.

Regarding the "refusal of service", that was the first reason I called VZW. In my case, they removed all phone features and then added them back one at a time and EVDO works! Now, just that roaming triangle...

Hey Stonent,

I get the 1X-1XEV-1x jumping back and forth here and there... but not the "data connection refused" part... does that mean that my account was set up right? Or am I okay

Cool, thanks for the detailed instructions. Looks like the Verizon site is having issues because I place in my phone number and click Download and the webpage comes up with an error. Anyone else getting this?

It shouldn't be doing that if you are getting a good EVDO signal, (which doesn't mean the same thing as getting a good 1xRTT signal)

Just a quick (perhaps dumb) question.

If you are using your BB as a tethered EVDO modem, what happens to the
rest of the BB functionality? Do incoming calls go to voicemail? Will I still
see notifications for incoming email?

You will see a voicemail notifier. However all calls will go to voicemail. EVDO does not support simultaneous voice and data.

I spoke too soon... just looked down at my phone a minute ago... "data connection refused". damnit. I turned the wireless radio off... then on... then it went back to 1XEV. looks like I'll be making a trip to the verizon store tomorrow.

anyone have any tips? I'm going to give VZW tech a call tonight.

EVolution
Data
Only

wow... spoke to three Data Techs... all gave me different answers... different causes... none of them knew how to fix it. Talked to two different CS reps... none of them knew how to fix it...

l'll be heading into a store tomorrow. :(

I was told my account had both mobile web and unlimited data and that was creating the data connection refused problem (sometimes, turning wireless off and on fixes it..). They fixed that. I did *22899 again. We will see.

I don't have mobile web on my account. All the tech did was add broadband access ...I had them check...oh well.

Regarding EVDO and voice calls. I ran a test in tethered mode and my phone rang - it interupted the data flow and passed the call. I was impressed...

This will work if you're not actively sending/receiving data at the very moment a call comes in.....if you were to test it over time you'll realize that most calls are deflected to voicemail.

Anyone else getting an error when they try and download the 4.0.2 software from the Verizon page? Might someone post a link for us to download because I would love to try this out with my 7250.

Okay... I'm exhausted. I just spent the last 2 hours at a Verizon store trying to get my roaming indicator killed and my 1XEV-1X-1x-Data-Connection-Refused problem resolved.

First of all... I get to the store and the tech guys tell me that they don't handle data tech support... and that I should call tech support at verizon. WHY DID VERIZON TECH TELL ME TO GO INTO THE STORE?!?!?!

I jumped onto a demo cell phone (LG 8100) at the store and called tech support. After getting passed from data tech to voice tech 4 times... I was transferred back to a data tech, Scott, that actually sorta knew what he was doing... rather... one that actually decided to read his corporate email.

His most recent email said that the new firmware upgrade is only for B2B users right now, and only provides EVDO speeds during tethered mode. ie: you won't get EVDO speeds when browsing or SMSing or emailing. (this is what his email said, and was also later confirmed by a supervisor on the voice tech side). Techs that helped everyone on here, so far, simply weren't aware that it's still not released for Consumers yet and therefore went ahead and helped all of us add EVDO.

Regarding my data connection refused problem... he said that the data tech who first added the broadband access onto my account did NOT add a feature code. He added "EVDO Access - $0.00" to my account... but it should have been a $15 feature code. "Somehow he was able to add it for free" Scott said. Without having the right feature code, however, is why I have the intermittent use, then going to data connection refused. I was told to call B2B on monday and ask them to make an exception for me... and have that $15 feature code added to my account. This would fix the Data Connection Refused problem.

Regarding my Roaming issue... no fixes. arg. This is tiring.

If they're correct though... and this firmware upgrade only gives us EVDO speeds when tethered... and not for any other data function (browsing, email, sms)... and if I have no need to tether my laptop... then there's no reason for me to pay the $15 for "broadband access" right? I should just revert back to v4.0 right? This will most likely get rid of my stupid roaming indicator and I won't get the data connection refused anymore.

I may just go back to v4.0 if this is the case.

Anyone have ANY suggestions?!

Hanwei I feel for you but I still think you are gettig the run around. I am not a B2B customer. Mine was turned on without the $15.00 fee, I have been able to verify this. I have full EVDO speeds with and without tethering ( I have to pay separate for tethering, thats what the $15 is for, but I had to test it), I do not get the Data Connection refused at all and I have been all over the state since I got it. I have yet also to have the display change from 1XEV to either 1xEV or 1X or even 1x since installed. It did take me about an hour to get my situation resolved and installed properly on that first night but I pushed and was able to get it escalated two tiers up until someone who knew what was going on was able to do it for me. One try that was it. I wish I could give you some more help but I am telling you that what they are telling you is a lot of bull. And if you read through the threads regarding this issue here, there are a lot of others that have been using the EVDO that can attest to the same thing. May I ask what market are you in? Reaching for an answer it may be related to markets.

Well he is not alone. I am in NY. Spoke to verizon twice and still have the data connection refused problem. It has been switching a lot. Even in NY city it switched between 1, 1X and 1XEV. Turning wireless on and off fixes it but its a pain.

Am not saying he is alone, I am saying first it could be a market thing, many times I have seen things deployed in one area and not in others, but more realistic I do believe that this whole thing was leaked by mistake or ahead of time and that no one suspected that a forum member would see it and post it. What happened next was a mad furry for the goal line, and caught Verizon techs by surprise, off-guard, and unprepared. As I have stated numerous times, I had to escalate it two tiers of support to get to someone that knew what to do when the two previous levels kept telling me that what I wanted could not be done. I do not know if I was lucky or if I was at the right place or the right time. I however on my behalf have to say that I do not give up easy or take no for an answer. After I saw on the forum that some people had been successful I went to bat and did not relinquish untill I got what I wanted.

Well I got some new info. They put the phone in manual programming ##000000. There are about 3 usernames in there with 2 password fields. They asked me to change some of those fields. username is <phone number>@vzw3g.com password vzw.

lets see.

Sounds like mixed results in regard to packet interruption like GPRS. Does EVDO add support for interrupt packet to allow priority of voice calls over data? I understand EVDO is a data only extension as is EDGE, GPRS etc so it sounds technically feasible that packet interruption may have been added in this newer platform.

That has been the biggest limitation of CDMA networks in my view. The only other limitation I see is overseas travel, which for a high percentage is not a concern.

Well I guess I should Google things before I ask

http://www.airvananet.com/technology...evdo_rev_a.htm

Yes, QoS was introduced and is a feature of this network. Hooray Hooray! ...Now does that mean that Packet Priority can be controlled when voice streams enter and has Rev.A even been deployed?

Sounds promising...

Now has anyone considered using Vonage with this as well! Ahh, the prospect sounds ironic but I love it!

Take your phone with you where ever you go, and your home phone line too! +Unlimited Long distance at a reasonable rate! Maybe Skype, I never investigated all the Skype Hype... but that might work well too?

oh I know... I'm definitely getting the run around... well... that's not true... these techs are well-intentioned... just not informed. I just need to keep calling until I get a tech that knows what they're doing. it's very exhausting.

I'm currently in NY... for the holidays and am returning tonight to Boston. The roaming indicator and 1XEV-1X-1x-DataConnectionRefused switching started the second I got into the CT/NY areas. Then again... I only had EV in Boston for one morning before heading down to CT/NY so I can't really say how it was in Boston... We'll see when I get back tonight.

thanks guys... just going to keep calling and calling and calling until it's all fixed.

Hanwei