Originally Posted by jetpower
I recall experiencing the same thing initially with the 5.0 exe file; I resolved it by running the msi, as you did. Shortly afterward, I experienced operational issues, which led me to roll back to BDM 4.7.
I've worked with BDM since about 2003, and found that problems with any new BDM release (or just about any app) are best resolved by rolling back to a prior good version. Since Friday, I deployed 10 Tours shipped w/BDM 5.0; per my experience working w/5.0, and per multiple support discussions with the vendor (Sprint) and RIM techs, I'm confident that you'll be safer rolling back to BDM 4.7 (or whatever earlier version was stable for you).
The reps with whom I spoke about versions all agreed that 5.0 is not yet stable enough to be in general release.
As mentioned, 5.0.0 B28 was the first version of DM I have ever installed, so I can't "roll back." I did though download 4.7 and attempt to install, but had the same "fails silently" problem. What a load of crap! I can't believe I am the only one with this problem.
That's pretty audacious of the "reps" (do you mean actual RIM employees?) to say that 5.0 is not solid enough to be a released product. Any word on when a 5.0 update is forthcoming?