Hi everybody,

we're using hosted services from Apptix. we've recently got a refurb (used? not sure, definitely refurbished) device (BB 8900) which just fail to activate. Everything is just okay on both Apptix and carrier sites since once we try a different device with that same user and that same sim - it activates just fine.
now we've like 4 such a devices up to now. one is 8300, others are 8900s (TMO, USA)

We've two open incidents both with Apptix and RIM, but since that is a hosted service, guys at Apptix will not allow guys from RIM to access the BM logs... tough luck

Does anybody know what could it be?
Also, can anybody issue a dummy user activation credentials at their server to get the logs?

Thanks.