I loaned my BB to a friend to check out and his soin decided to password protect it and then forgot the password. Bottom line is tyhat after entering thewrong on in so manny times now all I have on the screen is a circle slash over a program icon. How do I restore the core system?

Oops.

1. Download the latest version of the handheld OS from your carrier.
2. Execute the downloaded program
3. Locate and delete VENDOR.XML from the C: drive of your PC. If it is not found, go to step 4.
3. Connect your BB, Start Desktop Manager. Application Loader should start. If it does not, start Application Loader. It should reload your apps.

I hope you had a backup... You will have to download an over the air installed applications and themes, etc.

Good luck and sorry...

DO NOT follow these steps. Deleting the vendor.xml file will cause serious problems down the road if you switch handhelds or download new software for your current handheld. It's referenced when checking handheld software through Application Loader.

What you've got is a JVM error 507 which means there is no software on your BlackBerry, it was wiped when the password was entered incorrectly.

The rest of the steps are good (using Application Loader) but step 3 is unnecessary and will cause problems for you in the future. It should NEVER be deleted.


Follow this article from RIM. Click here.

If you have connectivity issues (Desktop Manager doesn't detect your BlackBerry) which happens with 507's sometimes, see my post here.


Merry Christmas.

What the hell are you talking about???

Deleting Vendor.XML does not cause any problems and has never casued any problems.

Do you even know what it is?
Or why it's included with the software installation? Unless you do, you don't what the hell you're talking about.

No offense

I have deleted the vendor.xml file many times prior to OS upgrades without mishap: I have not been rendered sterile, nor turned into a pumpkin. However, it is my understanding that you only have to undertake this step if you are installing software from someone other than your carrier. (ie if you are installing a Bell OS on a Verizon handheld, you should delete the vendor.xml file; if you are installing a Verizon OS on a Verizon Device, the step is unnecessary but not harmful.
To assert otherwise is wrong!

Offense taken.

Right on. It CAN cause conflicts with other vendor installations on your BlackBerry because App Loader references it when undergoing a new software install. When connected via USB the BlackBerry sends it hardware information and App Loader references the vendor.xml to see what versions are available for installation based on this info. If newer handheld software is installed on your PC, vendor.xml is referenced and you are prompted to "Update" as soon as you connect.

What Roofus described above also voids your warranty with the carrier, to my knowledge. If it doesn't, you're going to have a hard time getting support. I know RIM won't support it.

Why do I know this? I happen to work there.

I realize you work there. I can also tell you that many times, DM does not recognize a newer version of the handheld code after it has been downloaded and installed. So deleting Vendor.XML is the only way to get the new code onto the BB. I'm sure the book says not to do that, but this has been working for a lot of people here for a long time, and if it solves their problem, then they don't have to call RIM, which should be a good thing from your POV.

Hey you bet! I'm with you...I just discovered this site today and think it's wonderful! Respect NJ, you know your stuff but in this particular case deleting that file isn't even necessary. It works for certain issues (usually when a BlackBerry hardware is screwed and it isn't sending it's signature, so you get "No handheld software installed" in App Loader) but I just thought I'd point it out.

This site is awesome. Moderator's like yourself do this on your own time, and I think that's fantastic.

In janitorial engineering?

roofus - uncalled for. We try to show an unusual respect for our friends from RIM here. That was really unnecessary.

I'm having the same issue. I cannot get a bluetooth headset to pair with my phone. It does however, see my computer. I have tried two different headsets and it will not find either of them. I recently upgraded to 4.0.2 to get Verizon EVDO support. Since then I am unable to pair to my original headset, or to pair with a new one...any suggestions?

Sorry!!!


I guess it's a lump of coal for me. I resolve to become a better person . . . .but not until Dec 31 at midnight . . . .

Any further suggestions on what I can do to solve my bluetooth issue?

Actually, this is not the same issue at all.

However, RIM lists "compatible" headsets @ blackberry.com. This isn't to say other headsets won't work but...if you are having issues, I would suggest when you update your handheld software, that you try:
1.) Clicking the "Advanced" button instead of hitting "Finish".
2.) Choose "Erase all applications".
3.) And leave "Auto Backup/Restore", if it's a BlackBerry software problem, this will fix it.

If the headsets still won't pair with your BlackBerry, you can escalate with bluetooth at www.bluetooth.com.

I don't know if anyone here would suggest anything different but I'd also post in the Bluetooth forum.

jum error 102,please help
what can i do to restore my device