BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-15-2010, 02:07 AM   #1 (permalink)
New Member
 
Join Date: May 2010
Location: Here
Model: 9630
PIN: N/A
Carrier: Verizon Wireless
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Oh Where, Oh Where Could My BB App World Be?

Please Login to Remove!

I woke up this morning and got an alert in my inbox about a BlackBerry App World update for my Tour. So I followed the direction to upgrade the current version from 1.1.0.33 to the new version 1.1.0.35. After downloading, installing, it asked to reboot and so I did. After the reboot, the BB App World icon was nowhere to be found. I made sure the Show All has been checked and went to folders to folders making sure whether I'm blind or not, but spent countless hours pondering where it went. Even the alert in the inbox is missing as well - I don't delete these kind of things and messages are usually saved until I delete them manually.

Here's what it reads in the Application Center:

Blackberry App World
Research in Motion Limited
Status: Downgrade
Installed Version: 1.1.0.35
New Version: 1.1.0.33

Button: *Install*

I carefully installed the BB App World 4 more times via the Application Center and still the icon is nowhere to be found. Yep, I even removed the battery and put it back in. Nada. Zip. Where's the icon?

At Options > Applications Add-on... yep.. the BB App World 1.1.0.35 is listed.

I even had 2 of my coworkers find the BB App World icon - they couldn't find it either.

Has anybody done a successful upgrade? Am I missing something?


Running...

Blackberry 9630
v5.0.0.591

Last edited by applesseed : 06-15-2010 at 02:49 AM.
Offline  
Old 06-15-2010, 09:49 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2010
Model: 9630
OS: 5.0.0.591
PIN: N/A
Carrier: TBayTEL
Posts: 269
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This happened to me on my 9630 as well, I had to re-install App World.

Then I read where it said you already tried that, I wish I could delete this post. Sorry for no help at all
Offline  
Old 06-15-2010, 10:32 AM   #3 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

It is my understanding that doing a Security Wipe of your device will resolve this issue.

1. Be advised:
* a. If you are on a BES account, you will need to reactivate your device on the corporate BES, likely getting a new activation password from your BES Admin.
* b. You should backup your device first, using Desktop Manager, and/or sync to Outlook if you do so.

2. Then proceed:
* On your device (for OS 5.0 devices), go to Options > Security > Security Wipe and proceed.
* On OS 4.7 and lesser devices, your path will be Options > Security > General Settings > press the Menu key > Wipe Handheld.
*Do not include third party applications/user installed in the wipe, uncheck that option.

3. Uncheck the "delete applications" options in the Security Wipe.

4. Proceed with the Security Wipe.

You check afterward to see if you find the AppWorld icon, and if not, install it from your browser at BlackBerry App World

Then, using Desktop Manager > Backup/Restore > Advanced, select to restore your backup file for re-adding your messages, contacts, calendar, etc., back to your device.

Good luck.
Offline  
Old 06-15-2010, 03:15 PM   #4 (permalink)
New Member
 
Join Date: May 2010
Location: Here
Model: 9630
PIN: N/A
Carrier: Verizon Wireless
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for your response JSanders...

I'm just curious why a Security Wipe would do the trick? I'm not on a BES account.
Offline  
Old 06-15-2010, 04:17 PM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

...just does. It's only a workaround, but it works.

And, I have it on good knowledge that RIM is aware of this issue and working on it.
Offline  
Old 06-30-2010, 10:35 AM   #6 (permalink)
New Member
 
Join Date: Jun 2010
Model: 9700
PIN: N/A
Carrier: Vodacom
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The Security Wipe option DOES NOT WORK!!! once you have wiped the device, you can view an Appworld icon under Downloads, However if you open this it prompts you to install BB Appworld 1.1.0.35, after which the icon has dissapeared once again. TOTAL WASTE OF TIME!!!
Offline  
Old 07-01-2010, 08:04 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Jul 2007
Model: Droid
OS: Google!
PIN: PONG???
Carrier: verizon
Posts: 1,555
Post Thanks: 3
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by applesseed View Post
I woke up this morning and got an alert in my inbox about a BlackBerry App World update for my Tour. So I followed the direction to upgrade the current version from 1.1.0.33 to the new version 1.1.0.35. After downloading, installing, it asked to reboot and so I did. After the reboot, the BB App World icon was nowhere to be found. I made sure the Show All has been checked and went to folders to folders making sure whether I'm blind or not, but spent countless hours pondering where it went. Even the alert in the inbox is missing as well - I don't delete these kind of things and messages are usually saved until I delete them manually.

Here's what it reads in the Application Center:

Blackberry App World
Research in Motion Limited
Status: Downgrade
Installed Version: 1.1.0.35
New Version: 1.1.0.33

Button: *Install*

I carefully installed the BB App World 4 more times via the Application Center and still the icon is nowhere to be found. Yep, I even removed the battery and put it back in. Nada. Zip. Where's the icon?

At Options > Applications Add-on... yep.. the BB App World 1.1.0.35 is listed.

I even had 2 of my coworkers find the BB App World icon - they couldn't find it either.

Has anybody done a successful upgrade? Am I missing something?


Running...

Blackberry 9630
v5.0.0.591
i had this on my 9700, it would randomly hide app world. options/applications addons and remove app world, reboot the device and re downloading app world fixed it for me. hope you get the same results.
Offline  
Old 07-01-2010, 10:18 PM   #8 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

Quote:
Originally Posted by Capta1n View Post
The Security Wipe option DOES NOT WORK!!! once you have wiped the device, you can view an Appworld icon under Downloads, However if you open this it prompts you to install BB Appworld 1.1.0.35, after which the icon has dissapeared once again. TOTAL WASTE OF TIME!!!
This has worked for most everyone I've seen try it, just as reinstalling usually works too. Not sure what is causing your problem but to come back and yell at someone for trying to help you is no way to conduct one's self.
Offline  
Old 07-02-2010, 09:36 AM   #9 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by Capta1n View Post
The Security Wipe option DOES NOT WORK!!! once you have wiped the device, you can view an Appworld icon under Downloads, However if you open this it prompts you to install BB Appworld 1.1.0.35, after which the icon has dissapeared once again. TOTAL WASTE OF TIME!!!
You're a total waste of my time, too.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.