BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-12-2010, 10:33 AM   #1 (permalink)
New Member
 
Join Date: Aug 2009
Model: 8120
PIN: N/A
Carrier: rogers
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Desktop Manager 6

Please Login to Remove!

Morning all.
Yesterday I downloaded and installed DM6. All seemed to fine. This morning I went to retrieve some pictures from the internal memory on the phone and found I cannot access it. Roxio is not there anymore. I need these pictures as they pertain to some damage to my car. How can I get them from my phone to my computer to print them, it used to be so easy.
Offline  
Old 08-12-2010, 12:29 PM   #2 (permalink)
New Member
 
Join Date: Aug 2010
Model: 9700
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs down Ditto!

I had the old version of the Desktop Manager, and I went to update it and now have the v6.0.... but I also have over 50-60 photos on my internal memory that are invisible to the new media mananger... and no way in hell am I sitting and moving them one-by-one onto the memory card!

Any ideas?
Offline  
Old 08-12-2010, 12:40 PM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Moved to RIM Software forum.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 08-12-2010, 11:48 PM   #4 (permalink)
New Member
 
Join Date: May 2006
Location: Brooklyn, NY
Model: 9000
Carrier: Cingular
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Under Pictures, Device Pictures, click the drop down and choose All Device Pictures.
Make sure you specify the Import Folder to a local folder on your PC.
Make sure Mass Storage Mode is enabled before you connect it to the PC.
Choose the detail view, and connect the device. Once it scans it should show you your pictures provided Windows has assigned a drive letter to the media card.

That should work, although since mass storage mode is on you should be able to see the pictures in Windows Explorer.

[edit] I connected a couple of older devices and if they don't support showing the internal memory as a mass storage mode device, it doesn't work. You may have to downgrade, move your media to a card, then upgrade back to version 6.[/edit]

Last edited by BBWrangler : 08-13-2010 at 12:04 AM. Reason: did some testing...
Offline  
Old 08-13-2010, 10:32 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Model: 9810
OS: 7.0.0.261
PIN: N/A
Carrier: AT&T
Posts: 81
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Wrangler, your solution only shows pictures on the SD card. The question here is how to view pictures that are stored locally on the Blackberry. I have also noticed that local media is not included in the list. Generally this is not a problem for me though since I keep everything on the SD card. However, I can see how some people might want to access local storage particularly if they don't have an SD card. RIM needs to modify the program so it will read from either/both - perhaps with a some sort of selection dropdown or check boxes.
__________________
=========================================
Proud owner of a Torch 9810,
Barracuda Bob
Offline  
Old 08-13-2010, 12:06 PM   #6 (permalink)
New Member
 
Join Date: May 2006
Location: Brooklyn, NY
Model: 9000
Carrier: Cingular
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tested it with a few models, and it does work for models 9800, 9700, 9550, and 9000 that show their onboard storage (not the MicroSD card) as a mass storage device - ie it shows up as a drive letter in windows. With the models I mentioned (probably some others), the DM shows the files with their respective drive letters in the list view. The trick is knowing which drive letter is the card and which is the onboard.

The 8830, 8100 and 7290 I had on hand last night don't do this, so it's a limitation of both the device and the new desktop manager.

Honestly, I wouldn't be switching to DM 6.0 yet unless you had to for device support, or at least until you move your media to a card, or RIM issues an update or workaround to address the onboard storage issue.

If I get a chance to try it with an 8900 I will, but I have to call RIM about adjusting the installer for 6.0 so we can exclude all the media manager functions, auto updates and a couple other things, since all that's restricted in our workplace. It seems they changed all the parameters from 5.01 and lower so they don't work anymore.
In the meantime, I'm also going to package 5.01 since it works with the 9800, so we can allow a couple high profile users to have one and be able to synch.

Fun Fact - DM 4.7 blows up really well when you try to use it with a 9800. :p
Offline  
Old 08-14-2010, 03:22 AM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2009
Model: 9000
PIN: N/A
Carrier: TNT
Posts: 124
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

plz we neeeeeeeeeeeeeeeeed solution to view files like pictures on device memory
Offline  
Old 08-15-2010, 04:20 AM   #8 (permalink)
New Member
 
Join Date: Aug 2010
Model: 9700
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs down

My device has an SD card with photos on that show up just fine in the media manager. However when I got the 9700 I didn't have an SD card so the photos I was taking were being stored to the device memory. Now they're being stored on the SD card. I have mass storage enabled.

Only the SD card shows up in My Computer, and in media manager.
Offline  
Old 08-16-2010, 01:04 PM   #9 (permalink)
New Member
 
Join Date: May 2006
Location: Brooklyn, NY
Model: 9000
Carrier: Cingular
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Your PC may not be assigning a drive letter properly. Happens a lot if you have card readers or network drives using the first few drive letters.

If you right click on My Computer (Computer in Win 7), then choose Manage, then go to Disk Management. What you should see is a listing of the drives Windows can see connected to your PC.
I'm guessing that the onboard storage on your 9700 isn't being assigned a drive letter.

If you right click on it, it should give you the option to assign a drive letter; make sure you don't choose one that's in use. Y or Z should typically be available.

Also, when you connect your BB, do you see two prompts for your password? I'm pretty sure if you don't enter it at both prompts, only one (the card reader) is visible to Windows.
Offline  
Old 08-26-2010, 06:24 PM   #10 (permalink)
New Member
 
Join Date: Aug 2010
Model: 9700
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

None of that works.

I'm at my wits end with it! I have photos on there I promised I'd share months ago!
Offline  
Old 09-11-2010, 12:03 PM   #11 (permalink)
New Member
 
Join Date: Jun 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

install 5.0 Roxio. Worked for me
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.