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Old 10-11-2010, 11:48 AM   #1 (permalink)
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Default Cannot sync my torch to Outlook 2010, Help!

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Hello All,

Background: I "upgraded" to Office 2010 and now...

I cannot sync to Outlook 2010 at all. When I try to configure any sync settings I get:

"The operation terminated unexpectedly" after choosing Outlook and the program shuts down. . Maybe a profile problem? It will recognize my phone and do back ups. Another wierd thing it does is change the time zone to "Eniwetok" on my phone when I plug it in.

I'm on windows 7, Outlook 2010, BB Desktop software 6.0.0.43 and my torch is on 6.0.0.246.

I've deleted and reinstalled Desktop software over 5 times.

Any suggestions would be greatly appreciated.

Thanks,

Jeff
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Old 10-11-2010, 11:57 AM   #2 (permalink)
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Did you try clearing the intellisync folder?
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Old 10-11-2010, 03:09 PM   #3 (permalink)
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Quote:
Originally Posted by Reich View Post
Did you try clearing the intellisync folder?
I haven't tried that. How is it accomplished?

Thanks,

Jeff
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Old 10-11-2010, 05:22 PM   #4 (permalink)
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Quote:
Originally Posted by hammer40 View Post
Hello All,

Background: I "upgraded" to Office 2010 and now...

I cannot sync to Outlook 2010 at all. When I try to configure any sync settings I get:

"The operation terminated unexpectedly" after choosing Outlook and the program shuts down. . Maybe a profile problem? It will recognize my phone and do back ups. Another wierd thing it does is change the time zone to "Eniwetok" on my phone when I plug it in.

I'm on windows 7, Outlook 2010, BB Desktop software 6.0.0.43 and my torch is on 6.0.0.246.

I've deleted and reinstalled Desktop software over 5 times.

Any suggestions would be greatly appreciated.

Thanks,

Jeff
Please use the SEARCH feature. We have discussed this thoroughly several times over.

If you have a 32-bit version of Office 2010, then it will easily sync using the latest version of BB's Desktop Manager.

If it is the 64-bit version, then you will have to wait until Q1 of 2011 for a version of DM that supports it.
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Old 10-11-2010, 05:43 PM   #5 (permalink)
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Dubdub,

Thanks for the reply however, I searched pretty thoroughly and didn't find a solution and had hoped that others could help.

I have the 32 bit version of Office and have not found it to sync easily. If you could direct me to the thread(s) that pertain to my situation, I will go from there.

Thanks,

Jeff
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Old 10-11-2010, 06:12 PM   #6 (permalink)
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Hit the SEARCH link above and type in "Office 2010".

That should get you started with Office 2010.

If you have the 32-bit version of Office, are you running it on a 32-bit OS install?

Did you delete the current DM that you have and install a clean copy?

Try a battery pull on the BB?

Connecting via HUB?
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Old 10-11-2010, 07:08 PM   #7 (permalink)
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I have the 32 bit version of office and am running in 32 bit mode. I've downloaded numerous clean copies of the latest DM. Numerous battery pulls. No hub.

I just uninstalled Office 2010 (had 2007 in the background) as everything syncs again.

Although, it still rolls the time back on my phone 5 hours everythime I sync even though my computer shows the correct time.

Ideas on that?
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