Originally Posted by Misstoddler
A user is on Webclient BB - 7230 with software 3.8
He has changed no settings on the handheld nor desktop software since he purchased the device 9 months ago.
Suddenly, when he goes to back-up he gets the following error message:
"The current encryption key is out of date, a new encryption key will have to
If he exits, everything works ok.
Can someone pls advise what this means and what needs to be done please?
No offense, but please ignore the previous posts. The user installed Desktop Manager incorrectly. If they DO generate these keys then they won't be able to send mail but they'll receive fine. Have them:
1.) Uninstall Desktop Manager and reinstall it. When they reinstall have them select the "BlackBerry Internet Service" option. This will take away the "Redirector Settings" icon and resolve the "Generate Keys" issue.
2.) If you've already generated the keys then the user is likely having issues sending because the encryption key generated a Desktop [CMIME] service book and they are supposed to be using Web Client [CMIME] to send mail o...go into Options -> Service Book, select the Desktop [CMIME] and choose delete. Once this is done you should be aces.