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Old 01-20-2006, 06:04 AM   #1 (permalink)
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Hi we have a number of blackberry 7290's and 7100v's all running off our BES, one of the units will not send mail (7290)

When you send a mail it just has a red cross next to it in the inbox.

Obviously this means it hasnt sent but I was wondering if anyone could give me some more help into what the error could be?

Cheers

Dan
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Old 01-20-2006, 06:48 AM   #2 (permalink)
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What version BES? I am guesing that you need to generate a new encryption key. Connect to Desktop Manager, go to Security and generate a new key.

That should do it!
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Old 01-20-2006, 08:08 AM   #3 (permalink)
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Hi thanks for your help,

BES we are running Blackberry manager 4.0.2.8

Is there any way of resetting the security ID from the BES/Handheld?

Many Thanks
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Old 01-20-2006, 08:17 AM   #4 (permalink)
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Yes, your BES Admin should be able to do it remotely.
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Old 01-20-2006, 08:30 AM   #5 (permalink)
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Thanks very much I generated a new security key in BES and the handheld now seems to be behaving itself!

Obviously an encryption key mismatch all this time, well spotted!!!

Once again many thanks

Dan
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Old 01-20-2006, 08:41 AM   #6 (permalink)
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Excellent - I don't recall the circumstances which cause the key to expire, but it does happen (the key concept is "can receive but not send"). Glad it worked (and welcome to the boards)!
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